Samreen Syed

Detail-oriented and analytical Management professional holding an MBA in Human Resource Management. Proven track record of managing high-volume operations, cross-functional collaboration, and technical issue resolution within top-tier organizations like Amazon. Skilled in translating organizational objectives into seamless support workflows, analyzing feedback data, and utilizing advanced productivity tools to optimize business efficiency.

Customer Service Associate (L2 Associate) - AMAZON - Hyderabad, India

(2023-10 - 2024-07)

• Provided high-efficiency Level 2 technical and operational support, diagnostic troubleshooting, and rapid resolution for complex, escalated service issues.
• Collaborated directly with cross-functional corporate departments to resolve systemic bugs, improving service delivery and customer satisfaction metrics.
• Monitored, tracked, and analyzed client feedback data to identify operational bottlenecks, presenting data-driven recommendations to implement effective solutions.
• Managed sensitive customer accounts and data compliance under tight time constraints, ensuring strict adherence to internal service level agreements (SLAs).

HR Intern — Organizational Behavior & Employee Engagement - GMR HYDERABAD INTERNATIONAL AIRPORT LTD. - Hyderabad, India

(2024-03 - 2024-04)

• Executed a 45-day research project analyzing the "Influence of Organisational Climate on Employee Commitment and Job Satisfaction" across airport business units.
• Designed, distributed, and evaluated employee engagement surveys and structured interviews to extract qualitative workplace environment data.
• Partnered closely with the core HR team to analyze behavioral frameworks, workforce dynamics, and retention touchpoints.
• Synthesized raw survey data into professional presentations and delivered actionable workforce insights to senior management to guide cultural initiatives.

Human Resources Intern — Corporate Wellness & Administration - HINDUSTAN COCA-COLA BEVERAGES PRIVATE LIMITED - Hyderabad, India

(2022-03 - 2022-05)

• Conducted targeted research on progressive corporate mental health and wellness trends to support internal HR program development.
• Co-developed internal communication assets, newsletters, and documentation to drive awareness and utilization of organizational health initiatives.
• Optimized backend administrative workflows, including scheduling logistics and securely managing client and employee records to boost operational efficiency.

Master of Business Administration (MBA) - Human Resource Management - Saanvi P.G. College (Affiliated with Osmania University) (2022-09 - 2024-08)

Bachelor of Business Administration (BBA) - Human Resource Management - Saanvi Degree College for Women (Affiliated with Osmania University) (2019-08 - 2022-07)

Intermediate Education - Progress Intermediate College (2017-06 - 2019-07)