Samrudhi Zade

Customer Support and Seller Onboarding professional with hands-on entrepreneurial experience building and operating an ecommerce marketplace. Independently onboarded sellers, built direct relationships, understood requirements, resolved issues, and provided ongoing support. Managed orders and logistics operations while handling multiple priorities independently.

Hands-on exposure to the e-commerce technology stack including Next.js, React, Supabase, Vercel, Razorpay, Resend, and Shiprocket. Additionally brings 2+ years of Salesforce Administration and DevOps experience, providing a strong CRM and technical foundation for customer-facing operations. Quick learner with strong ownership, communication, problem-solving, and multitasking skills.

Founder — E-commerce Marketplace - Independent Venture

(2023-01 - 2024-01)

Founded and independently operated an e-commerce marketplace, taking end-to-end ownership of seller onboarding, support, operations, orders, and logistics.

• Personally onboarded sellers by reaching out directly, understanding their business needs, explaining marketplace processes, and helping them get started successfully.
• Built and maintained direct relationships with sellers, serving as a primary point of contact for questions, concerns, and operational issues.
• Resolved seller issues through direct communication and follow-up, ensuring problems were understood, addressed, and closed effectively.
• Managed order-related activities and logistics operations independently, using Shiprocket to support shipping and fulfillment workflows.
• Worked hands-on with the e-commerce technology stack including Next.js, React, Supabase, Vercel, Razorpay, and Resend, supporting platform operations, payments, seller workflows, and customer communication.
• Handled multiple operational responsibilities simultaneously, including seller support, onboarding, order management, logistics coordination, and issue resolution.
• Identified operational challenges and worked independently to find practical solutions, demonstrating strong ownership and adaptability.
• Learned new tools and processes quickly and adapted to changing business and operational requirements while working with minimal supervision.

Salesforce Administrator | Salesforce DevOps Engineer - TCS - Nagpur

(2022-08 - 2024-10)

• Supported Salesforce users and business processes by configuring CRM solutions according to business requirements and troubleshooting implementation issues.
• Created and maintained users, profiles, permission sets, roles, sharing settings, public groups, queues, custom objects, fields, record types, and page layouts.
• Built reports, dashboards, approval processes, email templates, validation rules, formula fields, and Flow automations to improve business processes.
• Managed data loading and migration activities using Data Import Wizard and Data Loader, with working knowledge of SOQL.
• Worked with Azure DevOps, Git/Git Bash, Jenkins, Gearset, Workbench, and release/deployment processes.
• Developed a practical understanding of Apex, Triggers, Classes, SOQL, SOSL, and Lightning Web Components (LWC).
• Managed multiple tasks and deadlines independently while maintaining delivery quality and priorities.

Bachelor's Degree - Computer Technology - Rashtrasant Tukdoji Maharaj Nagpur University (2018-01 - 2022-12)