Samuel Thomas

Goal-oriented and highly dedicated Customer Service Specialist with a proven track record of delivering exceptional customer service and building strong client relationships. Adept at resolving inquiries, providing timely solutions, and ensuring customer satisfaction. Seeking a role in a dynamic organization where

I can leverage my communication skills and passion for customer service to contribute to customer loyalty and company success.

Strateology IT Solutions

Customer Service Executive

Oct 2017 to March 2018

• Provide prompt and courteous assistance to customers through phone,

email, and chat channels.

• Identify customer issues, troubleshoot problems, and ensure timely resolutions.
• Maintain detailed records of customer interactions and orders using CRM software.
• Successfully handle and resolve customer complaints with empathy,

resulting in increased customer satisfaction.

• Collaborate with cross-functional teams to address complex customer queries and escalate issues when necessary.

Synchrony Financial

Customer Service Representative

April 2019 to August 2019

• Provide top-tier customer support to Synchrony Financial clients via phone,

email, and chat channels.

• Address inquiries, resolve account issues, and guide customers through financial processes with a focus on accuracy and efficiency.
• Successfully meet and exceed service level agreements and customer satisfaction targets.
• Utilize in-depth knowledge of Synchrony Financial products and services to assist customers in achieving their financial goals.
• - Collaborate with cross-functional teams to escalate and resolve complex customer issues effectively.

EDUCATION

NARAYANA CONCEPT SCHOOL, HYDERABAD

MARCH 2012

SRI DURGA HIGH SCHOOL (INTERMEDIATE), HYDERABAD

OCT 2017