Sana Pathan

To leverage my MBA in Human Resources and experience in recruitment to contribute effectively to a dynamic HR team, enhancing talent acquisition and employee relations while supporting organizational growth and development.

Human Resources Specialist at RK Travels Services (2023-05 – Present)

Comprehensive HR specialist managing recruitment, onboarding, training and development, employee relations, client relationships, compliance, and administrative functions.

• Recruitment: Post jobs, screen resumes, and conduct interviews.
• Onboarding: Facilitate new employee orientation and paperwork.
• Training and Development: Organize training programs and track progress.
• Employee Relations: Address inquiries, mediate conflicts, and handle grievances.
• Client Relationship: Maintains and grows client accounts; ensures client satisfaction.
• Compliance: Ensures adherence to international regulations and standards.
• Administrative work: Handles administrative tasks related to recruitment.

Customer Support Advisor at Webzoly Pvt Ltd. (2020-09 – 2021-10)

Provided customer support and resolved issues while maintaining satisfaction and ensuring proper departmental communication.

• Provided timely information and resolved customer issues, enhancing overall customer satisfaction.
• Communicated issues to appropriate departments and conducted follow-ups to ensure resolution.

Consultant at Sterlite Technology (2019-06 – 2019-09)

Contributed to CSR initiatives focused on educational advancement through technology.

• Contributed to CSR activities focused on promoting quality education through technology and digital platforms.
• Improved student learning outcomes and supported teachers and school management.

MBA in Human Resources in Human Resources – SNDT Women's University (2021 – 2023)

Bachelor of Management Studies (BMS) in Human Resources – SMT. P.N.

Doshi

Women's College (2016 – 2019)

Higher Secondary Certificate (HSC) in Commerce – SMT. P.N.

Doshi

Women's College (2014 – 2016)

Secondary School Certificate (SSC) – Little Star English High School (2014)