Sandeep Andiboyina

Operations Specialist

Talent

Jaipur, RajasthanMember since September 5, 2026

Digital Literacy

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Digital Literacy

About

Detail-oriented and analytical Operations Specialist with a Master's in Management and experience in high-volume customer service, data verification, and process improvement. Proven capability in researching complex inquiries, managing stakeholder relationships, and ensuring high standards of data integrity and compliance. Skilled in utilizing CRM tools, analyzing transaction and performance metrics, and escalating operational risks.

Strong digital literacy, adaptability, and proactive problem-solving mindset aimed at supporting KYC/AML data workflows and delivering excellence within financial operations at J.P. Morgan.

Experience

Operations Customer Service Specialist - Teleperformance UK

(2024-12 - 2026-07)

Data Verification & Compliance: Reviewed and verified sensitive client data for Department for Work and Pensions inquiries, ensuring strict adherence to data protection protocols, record accuracy, and operational compliance.
Escalation & Investigation: Managed escalated service issues and investigated complex customer inquiries to establish root causes, resolving issues efficiently while maintaining high satisfaction standards.
Process Improvement: Identified recurring data discrepancies and operational bottlenecks; collaborated with cross-functional teams to refine workflows and elevate service quality.
CRM & Systems Management: Maintained meticulous and accurate interaction logs using internal CRM systems, providing quality data points to support management reporting and risk assessments.

Business Development Associate - BYJU'S

(2021-01 - 2021-12)

Data Analysis & Research: Analyzed customer transaction patterns and outreach metrics to optimize client acquisition strategies, driving a 15% growth in the active client base.
Stakeholder Relationship Management: Interacted directly with prospective clients and key stakeholders, evaluating client requirements and presenting tailored solutions.
Independent Decision-Making: Acted independently in fast-paced targets, leveraging analytics and CRM tracking tools to manage client pipelines and resolve customer concerns effectively.