Sandeep Ghorai

Results-driven Logistics & Dispatch Professional with 10+ years of experience in optimizing supply chain operations, dispatch coordination, and customer service. Currently enhancing operational efficiency at Ori-Plast Limited by managing end-to-end dispatch processes, route planning, and vendor coordination. Skilled in Microsoft Power BI for data-driven logistics analysis, cost tracking, and performance reporting to streamline decision-making.

Proven expertise in team supervision, inventory management, and cross-functional collaboration, ensuring timely deliveries and high customer satisfaction.

Previously delivered exceptional customer support at Teleperformance and Concentrix, resolving inquiries and managing high-volume workflows. Certified in Supply Chain Management (IIT Indore) with hands-on experience in logistics automation and process improvement. Multilingual (English, Hindi, Bengali) with strong communication skills to bridge operational and client-facing needs.

Key Strengths:

✓ Logistics & Dispatch Optimization ✓ Power BI Analytics ✓ Vendor & Team Management

✓ Customer-Centric Approach ✓ Supply Chain Coordination ✓ Multilingual Coordination

Passionate about leveraging data-driven strategies to enhance logistics efficiency while maintaining a client-focused approach.

Dynamic Logistics & Dispatch Professional with 10+ years of expertise in supply chain coordination, dispatch management, and customer service, driving operational efficiency and client satisfaction. Currently excelling as a Dispatch Coordinator at Ori-Plast Limited, where I optimize route planning, vendor collaboration, and real-time logistics tracking using Microsoft Power BI for data-backed decision-making.

Previously strengthened customer service operations at Teleperformance and Concentrix, managing high-volume inquiries, order tracking, and issue resolution. Earlier roles include Dispatch Consultant (Ori-Plast) and Loading In Charge (Shree Guru Logistics), honing skills in inventory control, safety compliance, and team supervision.

Key Achievements:

Boosted dispatch efficiency by streamlining workflows and reducing delivery delays.

Leveraged Power BI to analyze logistics costs, improving budget allocation.

Enhanced customer satisfaction through proactive communication and problem-solving.

Core Skills: Logistics Optimization | Power BI & Data Analytics | Vendor & Team Leadership | Multilingual Coordination (English, Hindi, Bengali)

Adept at merging technical insights (Power BI, supply chain automation) with on-ground logistics leadership to deliver scalable results.

Executive Professional Certification in Supply Chain Management

IIT Indore (Drishti CPS) | In progress

(Relevant coursework: Logistics optimization, data-driven decision-making)

NTC (National Trade Certificate)

Lokshakti Industrial Training Center | 2013-2015 | Kolkata

(Technical foundation for industrial operations)

Higher Secondary (12th Grade)

Ashokgarh Adarsha Vidyalaya for Boys | 2007-2009 | Kolkata

Currently enhancing expertise through IIT Indore’s supply chain program, aligning with logistics analytics (Power BI) and modern SCM practices.

NTC provides practical knowledge for manufacturing/logistics environments.