Sandeep Kumar Sharma

Result-oriented sales and retail operations leader with 9+ years of experience spanning COCO/FOFO retail store management, channel partner development, and field sales team leadership across the telecom and BFSI sectors. Proven record of managing retail operations end-to-end (P&L, staffing, SOPs, CSAT), driving performance across distributor and channel partner networks, and building, training, and motivating high-output field teams of 10-25+. Strong grounding in target achievement, retailer relationship management, and data-driven performance tracking.

Collections Manager – Retail Assets (Unsecured Personal Loans) - IndusInd Bank Ltd. - Delhi NCR

(2024-01)

• Lead a cross-functional team of 2 supervisors, 8 tele-callers, and 18 field executives, running daily huddles, weekly reviews, and coaching to drive accountability and output.
• Consistently deliver against demanding performance benchmarks, achieving >80% Bucket-1 efficiency, >55% Bucket-2 efficiency, and >10% rollback.
• Manage and review a vendor/partner network against compliance KPIs, strengthening performance through structured review processes.
• Build dashboards and MIS reports that sharpen decision-making and reduce lag between insight and action.

Channel Sales Manager – SME Mobility & Cloud Services - Vodafone Idea Ltd. - Delhi

(2023-01 - 2023-10)

• Managed sales of telecom and cloud-based services through a network of 5 channel partners.
• Mentored a field team of 10 sales executives, coaching underperforming members up to target efficiency.
• Designed incentive programs that lifted team morale and increased lead conversions.
• Introduced sales funnel tracking and CRM hygiene practices, improving forecast accuracy and follow-up discipline.
• Redesigned channel partner onboarding, reducing partner activation cycle time.

Collections Manager – Personal Loan Recoveries (Write-off Pool) - HDFC Bank Ltd. - Delhi NCR

(2021-05 - 2022-04)

• Led a field recovery team covering high-delinquency zones across Delhi NCR.
• Designed rotational allocation models to balance workload across agents, improving coverage and reducing fatigue.
• Implemented skip-tracing and customer engagement best practices that lifted pool recovery.
• Recognized for consistently meeting liquidation targets even through low-mobility, post-pandemic conditions.

Enterprise Sales Manager – Mobility Solutions - Vodafone Idea Ltd. - Delhi

(2019-03 - 2020-03)

• Managed the end-to-end corporate account lifecycle: acquisition, onboarding, upselling, and retention.
• Coordinated with product, service, and technical teams to deliver bundled mobility solutions tailored to customer needs.
• Coached junior executives on solution-selling, lifting team-level productivity.
• Ran joint field visits with team members, giving real-time feedback that improved closure rates.

Retail Store Manager – Telecom Operations (COCO & FOFO Formats) - Vodafone Idea Ltd. - Delhi

(2015-03 - 2019-02)

• Managed full store operations - sales, billing, and customer service - leading a team of 15 executives and 2 floor supervisors.
• Introduced SOPs for queue management, complaint redressal, and upselling, lifting CSAT by 15%.
• Trained new hires on product knowledge, service etiquette, and CRM usage, accelerating ramp-up time.
• Owned store P&L, reduced operational leakages, and achieved the region's highest customer retention rate.

MBA - International Business & Finance - Amity University (2015) Noida

B.Com - Shivaji College, University of Delhi (2013)