Sandeep Raj

Collection Team Leader with 4.9 years of total work experience, including 3 years in telecalling and customer follow-up. Experienced in collection and recovery operations across banking and financial products, loan collections, credit card processes, sales, team handling, field coordination, target monitoring, and performance management. Currently managing a team of 22 members (4 callers and 18 field officers).

Exposure to portfolios associated with Hinduja Leyland Finance, Tata Capital, Bank of Baroda, and SBI Credit Cards. DRA Certified, with skills in customer handling, negotiation, team coordination, and collection management.

Team Leader at SWIIS CONSULTANT PVT. LTD. (Present)

• Manage a 22-member team comprising 4 callers and 18 field officers, coordinating daily collection and recovery activities.
• Handle collection portfolios for Hinduja Leyland Finance (Commercial Vehicle Finance) and Tata Capital (Two-Wheeler, Used Car, and Tractor Loans).
• Monitor daily collection and recovery targets, team productivity, individual performance, and assigned KPIs.
• Allocate cases and responsibilities to callers and field officers; coordinate telecalling and field collection operations.
• Track customer commitments, payment promises, pending accounts, and follow-up schedules to support timely resolution.
• Handle customer escalations and guide team members on difficult cases and customer concerns.
• Coach and motivate team members, monitor performance, and provide guidance to improve productivity.
• Prepare daily MIS, collection reports, and performance updates for operational tracking.

Collection / Telecalling at TELEPERFORMANCE PVT. LTD.

• Worked on Bank of Baroda collection and telecalling processes, supporting follow-up on pending payments and outstanding accounts.
• Handled Mortgage and Non-Mortgage loan accounts, along with Secured and Unsecured Credit Card limits and Overdraft (OD) limit-related follow-ups.
• Contacted customers regarding dues, payment commitments, account-related queries, and concerns in a professional manner.
• Conducted regular follow-ups, worked toward daily and monthly collection targets, and maintained account communication and follow-up records.

Telecalling / Sales – Digital Marketing Services at SEO SPACE CASTLE

• Conducted outbound calls to prospective customers and businesses to explain digital marketing services and solutions.
• Generated and followed up on sales leads, responded to customer queries, and maintained regular customer communication.
• Worked toward assigned sales and performance targets and maintained lead and customer records.

Telecalling / SBI Credit Card at SHAM ENTERPRISES

• Handled SBI Credit Card customer calling and follow-up processes, including payment reminders and account-related communication.
• Assisted customers with account queries, maintained customer and case-related records, and worked toward collection and performance targets.

12th Pass – Haryana Board