Sandeep Sonavane
Senior Analyst with 15+ years in airline revenue accounting and travel operations
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About
Dedicated and detail-oriented Senior Analyst with over 15 years of experience in airline revenue accounting, ticketing, and travel operations. Proven ability to resolve billing issues, analyze data, improve operational efficiency, and support cross-functional teams. Strong skills in GDS systems (Galileo, Amadeus), proration, Excel and business analytics. Committed to delivering quality service and driving continuous improvement in processes.
Experience
Senior Analyst - GTS e-Services Pvt. Ltd.
(2018-05)
- Analyzed operational and financial queries; identified root causes and implemented solutions.
- Coordinated with internal departments and external clients (Reservation, Ticketing, Refunds, Invoicing, MIS).
- Resolved invoice discrepancies, prepared reconciliation reports, and created fourth-nightly dashboards.
- Suggested process improvements to minimize errors and enhance workflow efficiency.
- Liaised with airlines, consultants, and clients for operational smoothness.
Assistant Manager (MICE) - TravelBullz
(2018-01 - 2018-04)
- Managed MICE operations and client engagement.
- Conducted virtual and on-site meetings to establish new business opportunities.
- Participated in trade exhibitions and negotiated corporate packages.
Ticketing Executive - UK & Netherlands Ticketing Dept.
(2013-02 - 2017-12)
- Manage corporate and marine bookings in Galileo.
- Performed ticketing, reissues, and profit-focused downsells.
- Ensured timely ticketing and adherence to client requirements.
Senior Officer, Interline Inward (US Airline) - Kale Consultants Ltd.
(2006-06 - 2013-01)
- Handled prime billing, QC activities, SPA checks, and ATPCO fare validation.
- Resolved first-level rejections and client queries independently.
- Ensured billing accuracy and compliance with interline agreements.
Travel Support Executive - Connaught Network Services (CNS)
(2004-05 - 2006-05)
- Managed Cathay Pacific bookings across multiple CRS platforms.
- Handled seat reservations, cancellations, meal requests, and rebookings.
- Operated CUPID and multiple CRS systems simultaneously.
Education
Master of Arts - M.A - Mumbai University (2002)
Bachelor of Arts - B.A - Mumbai University (2000)
