Sandesh Jadhav

Finacle L1/L2 Support Engineer with 7+ years of experience in Core Banking Production Support, Finacle 10x/7x, and banking application support. Expertise in incident management, EOD/BOD monitoring, SQL troubleshooting, backend issue resolution, and UAT support in banking environments. Skilled in handling critical production incidents, debugging application issues, coordinating with L3 teams, and ensuring system availability within SLA timelines.

Strong knowledge of banking operations including account management, Locker transactions, loan accounts, lien/freeze handling, and user management.

Application Support Engineer at Miscot Systems Pvt. Ltd. (2025-08 – Present)

Project: Unity Small Finance Bank

• Providing application support for Finacle Core Banking issues raised by BSG and testing teams.
• Performing issue analysis and testing in SIT, DEV, and UAT environments.
• Collecting backend debug logs and coordinating with product teams through TOL tickets.
• Supporting functional and technical issue resolution within SLA timelines.
• Assisting in defect simulation, troubleshooting, and root cause analysis.

Associate Consultant at Wipro Pvt. Limited (2022-12 – Present)

Project: Kotak Mahindra Bank

• Provided Level 2 support for Finacle Core Banking solutions, handling critical incidents.
• Supports in Account opening/Closing like Saving a/c, Current a/c, Term Deposits a/c, Loan A/c.
• Monitored EOD/BOD processes, resolving failures and ensuring smooth operations.
• Doing backend update whenever is required by using SQL queries in Oracle11g.
• Analyzed and fixed application bugs, logs, and database issues using SQL queries.
• Troubleshooting Finacle errors and log analysis. Documented known issues, resolutions.
• Coordinated with the L3/Development team for major issue resolutions and patch fixes.

Application Support Engineer, L1 at Allied Digital Services Limited (2022-09 – 2022-11)

• Support Finacle Core 10X product functionality.

Senior Assistant Helpdesk Technician, L01 at DXC Technology Limited (2021-07 – 2022-08)

• Finacle modules: Finacle 7x and Finacle10x
• Provided first-level support for banking staff on Finacle CBS issues.
• Logged and escalated incidents to L2 teams for further troubleshooting.
• Assisted with EOD/BOD monitoring and reported failures.
• Supported user access management, resetting passwords, and role configurations.
• Maintained incident reports and service desk logs for future reference.
• Support Finacle Core 10X product functionality.

Helpdesk Analyst (L1) at Onward Technologies Limited (2018-03 – 2021-07)

• Finacle Inquiry
• Application support for EOD/BOD.
• Accounts freeze, lien related issues.
• Interaction with RTGS/NEFT/ECS transaction.
• Tran posting, proxy posting.
• Marking/Unmarking of holidays of branches (CTM)
• Handling year end closing activity by supporting to branch users.

Assistant Internal Auditor at Shailesh Kamdar & co. (2017-03 – 2017-10)

Audit Assistants perform analytical reviews of audit documents and prepare necessary financial statement reports and documentation for a company.

• Prepared audit reports for area management.
• Created and implemented audit review procedures.
• Regular vouching of Petty cash expenses, Bank Payments, Bank Receipts.
• Focused on the Outstanding Incomes.

B.Com – Mumbai University (2015)

H.S.C. – Maharashtra State Board (2012)

S.S.C. – Maharashtra State Board (2010)