Sandip Kumar

IT Supports Project Handling IN IMS & MSP Operation, POS Retails Machine, and AWS CLOUD, Azure CLOUD, Azure Active Directory, Support. IMS And MPS with an experience of about 16 years in Computer hardware, Installation, Repair and Maintains Working with IBM, Lenovo, H.P, Dell, CISCO, Servers Hardware and Application Servers and MFP Printers (H.P, SAMSUNG, XEROX, CANON) and Retail POS Machine Like Thermal Printer, Barcode Machine Printer and Scanner, Pos Retail machine, Touch Machine, Cash Drawer Machine, Troubleshooting, Repairing, Installing and Working with Different Types of Antivirus Like Crown-Strike, Trend-Micro, Symantec endpoint protection, McAfee Etc.

Technical Support Manager - Pos Solution Pvt. Ltd. - Delhi Location

(2023-11)

Working with All Types Enterprise Servers Like (H.P., IBM, DELL, LENOVO, Cisco) Server Hardware and Technical Support, Server Motherboard Repairing, Hardware and Software Raid Creation, ILO, IMM, IDRAC, BMC port Configuration & Remote Support, Server Hardware Bios, Firmware, Service Pack Updating, Service Desk Support, Vendor Support, Operation Support, Service Delivery Support, IT Asset Management, Calls Assigning Support, Voice Technical Support In Pan India Level, Team Management Support, Technical Training Support For New Employee, Project Support.

• Servers, Desktops, MFP Printers, Pos Retails Machines, Pos Printers, Barcode Printers Repairing And Technical Supports
• Pos Machine, Barcode Printer, Thermal Printer, Pos Retail Machine, Touch Machine, Barcode Scanner, Cash Drawer
• Service Desk Support, Ticketing, Chat Support, Voice Support, Phone Support

Senior Server Hardware Support - 3i Infotech Limited

(2022-08 - 2023-11)

Senior Server Hardware Support As Technical Voice Support In Pan India, Field Support, H.P., Dell, IBM And Lenovo Server Hardware Support, ILO, IDRAC, IMM, BMC Support, Firmware, Bios Update, Hardware Raid and Software Raid Creation and Support, Remotely Support, Server OS And Patch Management, Call Ticketing, Office 365, One Drive, Microsoft Team, Big-Fix, Team Coordinate And Technical Assist support.

IT Operations Support - Coforge Limited

(2022-06 - 2022-08)

• IT Operations, Servers, ILO, IDRACE, IMM, Printers, Windows Support
• Windows Server OS (2002, 2003, 2008, 2012, 2016, 2019 And 2022) Support
• Patch Updated Support, Router, Switch, Asset Management And Tracking Support
• Remote Supports

Technical Support Engineer - Team Computers Pvt.Ltd.

(2021-01 - 2022-08)

• Server Hardware (HP, Dell, IBM, Lenovo) And Implements Support
• Installing Antivirus Like Crown-Strike, Trend-micro, Symantec endpoint protection, MacAfee Etc.

Support Engineer - Progressive Infotech Pvt Ltd.

(2015-05 - 2021-01)

• Project Working: Gail Gas & Gail India and TPGW (Vishal Mega Mart, Jubilant Food Ltd (Dominos))
• AMC Support Server, Desktop, Laptop, Printer Hardware and Software installing

Support Engineer - AFORESERVE LTD

(2014-09 - 2015-04)

H.P. PC And Laser All In One Printer and Laptops. We repair the these device on Card base repairing and troubleshooting.

Location Head (Customer Support Engineer) - Redington India Ltd (Ensure Service Ltd)

(2013-05 - 2014-09)

• Client: Bank of Baroda

Sr. Customer support Engineer - Bharat It Service LTD (Spice Net Ltd)

(2009-05 - 2013)

• Client: SBI & All Associate Bank, P.N.B., Canara, Uko, Axis, Idbi, CBI, BOB, BOI, Vijaya Bank, Allahabad Bank and Vodafone, NCR
• Handled the installation and configuration of window NT 4.0 terminal server, lotus Notes messaging system And Cisco routers for HDFC standard life Insurance
• Management of 80 local user, including file and printer server & workstations administration mail server management & vendor management

Hardware & Network Engineer - Apollo hospital

(2007-01 - 2008-03)

Graduation - B.A. - Dr.B.R.A. University Agra (2009)

12th standard - U.P. board (2004)

10th standard - U.P. board (2002)

Diploma - Hardware & networking - G.T. computer hardware & networking institution

Course - AWS and DEVOPS - Simple Learn