TEAM LEADER
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As a team leader overseeing 20 members at Amazon SPS with Sutherland Global Services, I focus on driving operational efficiency and fostering team collaboration. My role includes monitoring performance metrics, conducting regular coaching sessions, and implementing process improvements. I prioritize clear communication and team morale to maintain productivity and a positive work environment.
I have worked as a Business Development & Accounts Manager with 4 years of experience seeking a strategic role that aligns with my career aspirations and contribute to the company's success while fostering personal and professional development.
Team Leader - Sutherland Global Services
(2023-03)
As the Team Leader of 20 members for Amazon SPS at Sutherland Global Services, my primary responsibilities include managing day-to-day operations, ensuring team performance aligns with Amazon's service standards, and driving key performance metrics. I oversee training and mentoring, handle escalations, and foster a collaborative environment to enhance productivity. Additionally, I act as a liaison between the team and management, implement process improvements, and ensure timely issue resolution to support Amazon's Selling Partners effectively.
Consultant - Go Around the Globe Travel Days
(2021-12 - 2023-02)
As a travel consultant, I assist clients in planning and booking travel arrangements, including flights, accommodations, and tours. I have to provide expert advice on destinations, itineraries, and travel requirements while ensuring clients' preferences and budgets are met.
Business Development Account Manager - Naturals Salon and Spa
(2020-04 - 2021-11)
As a Business Development Account Manager, I was responsible for acquiring new clients and managing existing accounts to drive revenue growth, build strategic relationships, identify client needs, and deliver tailored solutions. Additionally, analyses market trends and collaborate with my team to ensure client satisfaction and retention.
BA - English - Kristu Jyoti College of Management and Technology (2017 - 2020)
Diploma - Airport Operations - Iats Aviation Institute (2020 - 2021)
