Team Leader - Clover Infotech Pvt Ltd - Mumbai
(2025-03)
Working for HDB Financial Service handling Payment transaction issues and monitoring Production support issues.
- Performing Patch deployment, EOD activities, Sanity Check, System release, DR drill activity.
- Handling API issues, Service Bus, Ecommerce portal, mobile app, UPI, IMPS, Invoice platform, understanding on Microservices.
- Collaborated with cross-functional teams to identify/escalate product bugs, resulting in prompt resolutions and improve customer satisfaction.
- Managing Daily Team/Scrum catch up meeting for status review call.
- Collect and analyse project's business requirements and transfer the same knowledge to the development team.
- Develop detailed specifications documents outlining business rules and functional requirements and sharing logs based on client request.
- Act as the first point of contact for Gateway, coordinating with internal teams and client to set up projects and follow up on related requirements.
Technical Support Engineer- L2 - Oracle India Pvt Ltd - Hyderabad
(2018-12 - 2025-02)
Problem Solver, proactively handle problem tickets, performing RCA and resolve incidents within established SLAs and handling Change Request (CR).
- Documented system architecture diagrams, process flows, use cases, other technical specifications and SOPs.
- Reviewed customer feedback to identify and prioritize product features for development, perform manual testing to validate designs and uncovered potential pain points.
- Responsible for technical discussion with clients, helping to resolve the issue and perform UAT testing (understanding business impact) and merchant onboarding.
- Maintain compliance with HIPAA regulations for secure transmission of sensitive healthcare data EDC.
- Analysed business requirements for integration document and merchant portal.
- Worked on API authentication mechanism including OAuth 2.0, SAML, OpenID Connect.
- Engaged with stakeholders to ensure regulatory and compliance alignment (PCI-DSS) in authentication processes.
- Implemented Agile methodology best practices including Scrum.
- Prepared and maintained BRDs, FSDs, and user stories in Agile/Jira environments.
- Requirement's analysis, validation and verification, ensuring that requirement statements are complete using JIRA.
- Provided training and knowledge transfer to stakeholders and end-users on API security and identity management processes.
- Defined and validated use cases, user journeys, and workflows related to Single Sign-On (SSO), multi-factor authentication (MFA), Active Directory Services and IAMS.
Senior Product Engineer - PureSoftware Pvt Ltd - Hyderabad
(2015-04 - 2018-12)
Handled Team Size- 10 members
- Collaborate with QA teams during UAT cycle to ensure high quality release & testing.
- Experience on web services technologies on REST, SOAP format ISO8583 and ISO20022.
- Mentoring on Products, Tools and Technical issues, involved with client escalation.
- Created a sign off and handover document once the client is onboarded.
- Ensured uninterrupted, secure payment gateway operations for merchants, resolving critical issues within SLA timelines.
- Worked on SAML handling SSO (Single Sign-On) via UMT platform using IAMS, OAuth 2.0, SAML and tokenization.
- Supported API lifecycle management including design, documentation, testing, and monitoring of authentication-related endpoints. Maintaining user stories in Agile/Scrum environments.
- Understanding of Micro-services, API Gateway, Authentication, OAuth and SSO.
- Engaged with stakeholders to ensure regulatory and compliance alignment (PCI-DSS) in authentication processes.
Technical Support - BillDesk Pvt Ltd - Mumbai
(2013-08 - 2015-04)
- Analysed data and translated business requirements into technical specifications.
- Experience on message formats like ISO8583, ISO20022 etc for ecommerce payment.
- Payment domain knowledge on Net banking, IMPS, Card payments (Credit/Debit) and Wallets.
- Handled multiple modes of integration i.e., PGI, Utilities, Bill pay, IVRS and Payment SDKs (mobile/web).
- Co-ordinate with bank & merchant for integration for UAT / Prod configuration issues.
- Conducted user studies to identify consumer needs and preferences for new designs.
- Interacting with e-Merchants and understanding their business model and provide alternatives to increase business efficiency.
Technical Analyst - CCAvenue India Pvt Ltd - Mumbai
(2011-06 - 2013-08)
- Closely work with merchant and bank related integration/refund/order issue.
- Monitoring transaction flow, generate detail analytical reports for Success/ Failure.
- Providing Pre-Sales and Post-Sales technical consulting for customers and company sales people as per customers requirement.
- Interacting with various banks ensuring smooth and timely delivery of day-to-day operations like transaction reconciliations, refunds etc.
- Worked on e-POS, API to clients and banks like Query API, Refund API and Server to Sever API and handling query for payment gateway issues.
- Performing UAT (User Acceptance Test) for administrative interface module as well as client interface module before anything goes into production for Payment Gateway.
