Sangamesh P

Results-driven Senior Process Associate with experience in insurance operations, process management, and data analysis. Skilled in business process mapping, reporting, team coordination, and client communication. Proven ability to improve operational efficiency, maintain quality standards, and deliver accurate reporting in fast-paced environments.

Senior Process Associate - Tata Consultancy Services (TCS)

(2023-08 - 2024-11)

Property & Casualty Insurance

• Analyzed customer property and liability data and prepared loss summary and stratified reports.
• Handled special projects such as various custom loss summary templates.
• Supervised operational teams to ensure workflow efficiency and adherence to SLAs and quality standards.
• Prepared Standard Operating Procedures (SOPs) for new projects and operational processes.
• Managed operational escalations and conducted team meetings to improve productivity and efficiency.
• Communicated with clients via email regarding timelines, clarifications, and report delivery.

Process Associate - Updater Services Pvt. Ltd.

(2018-10 - 2022-09)

Insurance Domain

• Managed Life Insurance operations including new business proposals, policy issuance, renewals, and customer service.
• Calculated premiums for terminated and temporary lapse cases.
• Used applications such as CMR and Smart Advisor for customer service operations.
• Supported 7 Business Managers and 4 Area Managers to ensure efficient service delivery.
• Handled renewals, CIF codes, and policy issuance for the Banca team for SBI Life Insurance Co. Ltd.
• Coordinated with team members to implement process improvements and operational planning.

Bachelor of Computer Applications - BCA - LVD College, Raichur (2017)