Deputy Manager - HDFC Bank
(2019-12)
- Process daily basis transactions like fund transfer NEFT/RTGS challans
- Prepare suspense report and do suspense reconciliation and ecall back
- Process salary to corporate within TAT
- Provide pension to customers
- Process foreign transactions, issuance of forex card to customer, inward remittance and outward remittance and generate AD code
- Prepare report of clearing cheque and fund transfer and do basic checks
- Book FD to customers
- Resolve customers queries within TAT
- Verify all account opening forms and supporting documents for kyc correctness and completeness
- Check discrepancies in receipt of AOF's from bank branches
- Do error free DVU of fresh and FTNR case
- Maintain image hold MIS and publishing it
- Do quality check for account related details of NEFT Cases
- Handle 3-4 HDB staff to get work done within TAT
- Get form inputted, rechecked and then terminal id to get generate
- Monitor mapped staff and guide them as per process
- Do quality check of EMI Tid and publish MIS
Senior Officer - Jana Small Finance Bank
(2017-12 - 2019-11)
Worked as a senior executive where I used to process the loan request of customers.
- Do data entry of the customers provided by branches
- Find out cibil score of customer
- Process the application of group loan and individual loan
- Check file movements of various loan
- Upgrade knowledge from various modules
- Maintain good rate per hour and quality while processing the request
- Work flexibly for different process to meet business requirements
Officer - HSBC Bank
(2016-08 - 2017-05)
Worked in banking operations processing credit card and loan requests of customers from Middle East regions. Skilled in Oman loan and credit cards, Qatar loans and credit cards.
- Check all the mandatory scanned documents including application form, DBR, BCSB report, ID proof etc
- Input the customers details correctly, process the request and send it to checkers
- Do indexing, mail-in the loans and credit card of all the regions
- Got trained into Bahrain region to enhance skills
- Maintain high rate per hour (RPH) and quality
- Move into different regions to meet business requirements
Officer - ICICI Bank
(2015-03 - 2016-04)
Worked in backend team processing card and loan requests of Indian customers.
- Do all the necessary checks like payment history, cibil before processing the request
- Input the data of customers correctly, process the request and send it to checkers
- Learn the new process of loan on credit card to enhance skills
- Work flexibly with process to meet business requirements
- Maintain rate per hour (RPH) and quality while processing the request
