Surbhi Verma

Dedicated health-tech expert with 5+ years of experience in team building, leadership, and fostering strong customer relationships. Skilled in making independent decisions and exercising sound judgment to drive company achievements. Extensive background in partnering with healthcare clients to provide customized solutions and achieve project goals efficiently.

Deputy Manager - M-SWASTH - Gurgaon, Haryana

(2021-05)

Driving innovation within healthcare space, with a focus on integrating technology with clinical knowledge to deliver patient-centric solutions and improved care outcomes.

• Worked with cross-functional teams in defining product strategy, gathering and prioritizing requirements to help bring products to market that meet user needs and align with business goals.
• Collaborated with data team in bringing AI and ML in medical audits.
• Worked AS Project-in charge on Anaemia Eradication Program/Project funded by an international association.
• Developed interactive dashboards for enhanced data visualization on both Qualitative and Quantitative data.
• Worked with data team on organization specific chatbot.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Intern - VARDHMAN HOSPITAL - Muzaffarnagar, Uttar Pradesh

(2021-03 - 2021-05)

• Gained insight into daily operations, focusing on OPD TAT (Turnaround Time).
• Understood the process and standards followed by the hospital to achieve NABH accreditation.
• Learned about Bio-Medical Waste (BMW) management protocols

Intern - NATIONAL DENTAL HOSPITAL - Mohali, Punjab

(2018-01 - 2019-01)

• Completed one year rotary internship in all dental departments
• Gained insights about all the working and expertise of all dental departments.

Master of Business Administration - INSTITUTE OF HEALTH MANAGEMENT RESEARCH (2021-03) Jaipur, Rajasthan

Bachelor of Dental Surgery - NATIONAL DENTAL COLLEGE & HOSPITAL (2018-03) Mohali, Punjab