Sangeetha Ravi Kumar

HR and Operations professional with 15+ years of experience across HR Services, Learning & Development Operations, Program Delivery, Project Management and Business Process Transformation. Experienced in translating business and people requirements into structured operating processes, workforce readiness plans, governance frameworks and scalable delivery models. Strong cross-functional partner to HR, Talent, Learning Partners, HRBPs and business stakeholders, with hands-on experience in capacity management, process standardization, automation, stakeholder engagement and continuous improvement.

Delivery Program Manager / Event Manager – HR Services (ELOA) at IBM India Pvt. Ltd. (2010-06 – Present)

• Lead end-to-end Learning & Development operations for Enterprise Learning Operations & Administration (ELOA), supporting consistent global program delivery across multiple time zones and business units.
• Partner with HR, Talent, Learning Partners, HRBPs and delivery teams to align goals, timelines, governance standards, resource requirements and operational readiness.
• Support the design and implementation of enterprise learning processes and governance frameworks, translating business requirements into operationally feasible workflows and adoption plans.
• Coordinate scheduling, logistics, resourcing and communications for large-scale training programs, leadership interventions and enterprise-wide events.
• Drive workforce readiness and capacity management through planning, resource coordination, readiness checks and proactive risk mitigation for global learning delivery.
• Identify process inconsistencies, standardize workflows and support automation initiatives that reduce manual effort and improve cycle time.
• Monitor enrolment, attendance, completion, feedback and escalation data; present operational insights to stakeholders to support program decisions and continuous improvement.
• Manage learning vendors and training providers, including service delivery, SLAs, cost discipline and issue resolution.
• Lead communications for program launches, changes, reminders, updates and issue resolution, supporting clear stakeholder alignment and adoption.
• Recognized with the HR Excellence: Customer Impact Award for contributions to service delivery standards, client satisfaction and learning operations stability.

EA & Operations In charge to Sr. Vice President at Essar Communication (2008 – 2009)

• Managed daily operations, scheduling and executive coordination for the Senior VP, ensuring smooth business functioning.
• Supported strategic initiatives, vendor management and business process tracking across departments.
• Oversaw office administration, travel management and reporting while maintaining confidentiality and operational efficiency.

Learning & Operations Executive at Nortel Networks & Achieve Global (2003 – 2008)

• Coordinated learning delivery operations for corporate training programs supporting internal and client-facing initiatives.
• Managed scheduling, logistics, reporting and feedback processes, partnering with facilitators and clients to improve operational workflows.
• Contributed to learning content management, vendor coordination and budget tracking for large-scale training projects.

Bachelor of Commerce in Accounts & Commerce – Vasavi Vidya Nikethan, Bangalore University, India (2000)