Sangeetha S

To work in an organization where I can acquire new knowledge, sharpen my skills, and put my full efforts into achieving organisational goals as well as individual goals.

Packaged App Development Senior Analyst at ACCENTURE (2023-06 – Present)

Working on various EPIC solutions (EMR) for healthcare administration and billing modules with US HIM operations team coordination.

• Working on various EPIC solutions (EMR) for Deficiency Tracking, Release of Information, Hospital coding, Identity & HIM Administration
• Hands on experience on Professional Billing and Hospital Billing Modules
• Co-ordinating with US HIM operations team to understand and fulfill the business requirement
• Troubleshooting and analyzing issues/requirements submitted by the clients through incidents and tasks
• Resolving the issue by modifying the build/configurations by following the protocols
• Handling go-live during upgrades & supporting production issues/requirements submitted by the clients
• Handling critical and high priority incidents on priority
• Training and mentoring the new joiners and the analysts in the team
• Handling transcription fatal and non-fatal transcription errors for uninterrupted provider workflow

Business Technology Analyst at DELOITTE USI (2021-06 – 2023-06)

Working on EPIC solutions for healthcare administration with focus on troubleshooting and client support.

• Working on various EPIC solutions (EMR) for Deficiency Tracking, Release of Information & HIM Administration
• Troubleshooting and analyzing issues/requirements submitted by the clients
• Resolving the issue by modifying the build/configurations by following the protocols
• Handling go-live, escalations during upgrades & supporting production issues/requirements submitted by the clients
• Communicating with the clients and providing resolutions as necessary
• Adhering to SLA and resolving issues within SLA

CS Associate at AMAZON DEVELOPMENT CENTRE INDIA PVT LTD. (2020-09 – 2021-06)

Customer support and issue resolution using internal applications.

• Resolving the issues reported by customers using the internal applications
• Interacting with customers to understand their requirements and resolve the problems reported by them

Revenue Cycle Specialist/Medical Billing Specialist at CERNER HEALTHCARE SOLUTIONS PRIVATE LIMITED (2018-08 – 2019-11)

Working on CERNER Millennium solutions for revenue cycle management and medical billing operations.

• Working on various CERNER Millennium solutions of Revenue Cycle (CPM, CPDI, etc.)
• Responsible for recording the payment made by the patient and insurance company on behalf of the facility
• Capturing the denials with specific codes and analyzing the credit balance by calling the payer
• Capturing payments and denials as per the EOB
• Passing the denials to the AR team after segregation of payments and denials
• Analyzing the scenario of denials and reducing the manual work of Accounts Receivable by following certain company protocols
• Calling the clients on regular basis for approvals/denials/clarifications
• Incorporating changes in the build as necessary

Business Analyst/Process Associate at TATA CONSULTANCY SERVICES (2017-01 – 2018-07)

Business analyst in master data management with focus on material coding for automotive industry.

• Business Analyst in master data management
• Responsible for coding materials (MATERIAL CODING) for the GM plants located in North America

Intern at KARNATAKA SILK INDUSTRIES CORPORATION (2015-08 – 2015-09)

Internship in finance and maintenance department record management.

• Worked with the Finance section and maintenance department to efficiently manage their records

Master of Business Administration in Business Administration – BANGALORE UNIVERSITY (RJS IMS) (2016)

Bachelor of Commerce in Commerce – BANGALORE UNIVERSITY (GOVT. RC COLLEGE) (2014)

Pre-University Education in History, Economics, Business Studies & Accountancy – DEPT. OF PRE-UNIVERSITY EDUCATION (Corporation PU College) (2011)

SSLC – Corporation Girls High School (2009)