Sangita Shiju

To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

Senior Client Support Officer - Oxford International Education Group

(2024-01)

• Email Drafting for student
• Making offer letters
• Working on application such as Zendesk, Intrinsiq
• Maintaining data in Excel sheet
• Complete Backend operations work

Board line Customer Care Executive - Edelweiss Commodities Services Ltd

(2018-05 - 2022-08)

• Call transfer internally to higher authorities internally
• Escalating issue to seniors when it's not resolved

Senior Customer Service Executive - First Data

(2013-10 - 2014-07)

• Informing about credit & debit transaction happened on POS machine
• Handling & resolving customer issues
• Handling technical issues & raising complaint ticket on call

Senior Customer Service Executive (US MORTGAGE PROCES) - Serco Global Services Pvt Ltd

(2012-04 - 2013-09)

• Responsible for Credit Verification of the customer
• Arranging conference call with customer as well as bank in order to update his credit file
• Making outbound calls to bank & courts for customer verification

Senior Customer Associate (Simplexity Process) - Spanco Respondez Pvt. Ltd.

(2010-09 - 2011-03)

• Receiving inbound calls and interacting with customers
• Assigned the tasks of processing customer orders as well as provides details about the products and services to customers
• Handled the responsibilities of designing activities to improve business performance and customer satisfaction
• Conducted needs-based selling by using non-scripted probing techniques to find customer requirements

Master's degree - History - University of Mumbai (2011)

Bachelor's degree - History - University of Mumbai (2007)

Higher Secondary certification - Arts - K.B. College of Arts (2004)