Sania Shaikh

Detail-oriented professional seeking to launch a career as an International Non-Voice (Chat/Email) Support Executive. Skilled in SLA Adherence, CRM & Dashboard Navigation, and Data Verification, with a typing speed of 40+ WPM at 95%+ Accuracy.

Strong

Written & Verbal English communication and a deadline-driven work ethic suited for high-volume Non-Voice Support environments.

Group Lead – Academic Seminars & Digital Workflows - Bunt's Sangha SM Shetty College - Mumbai

(2024-01 - 2025-12)

• Led a team of 5, distributing tasks and tracking milestones to ensure timely, accurate completion of deliverables.
• Conducted group calibration sessions to align output with quality standards, reflecting real-world SLA Adherence.
• Maintained structured project records in MS Excel/Word, demonstrating strong data verification and documentation accuracy.
• Broke down complex instructions into clear steps under strict deadlines, strengthening communication for Non-Voice Support.

Bachelor of Science - Information Technology - Bunt's Sangha SM Shetty College (2023-01 - 2026-12)

Higher Secondary Certificate - Ramniranjan Jhunjhunwala College (2022-01 - 2023-12)