Sanjai Kumar

Results-driven IT professional with 9+ years of experience in enterprise endpoint management, including 6 years administering Microsoft SCCM (System Center Configuration Manager / ConfigMgr) and 3.5 years managing Microsoft Intune (Endpoint Manager). Demonstrated success managing 50,000+ endpoints with 95–99% compliance on patching and security baselines. Deep expertise in Windows Autopilot, Co-Management, Win32 & LOB application deployment, PowerShell scripting, Azure AD, Compliance Policies, MAM, WSUS, Distribution Points (DPs), and Software Update Points (SUPs).

Proven track record of leading SCCM-to-Intune migrations and delivering seamless user experiences across hybrid and cloud environments.

MDM Engineer – Microsoft Intune - Unisys Global Services India - Bangalore

(2022-09)

• Configure and manage Microsoft Intune (Endpoint Manager) for device enrollment across Windows, iOS, and Android platforms, maintaining secure and compliant endpoint environments at enterprise scale.
• Deploy and manage Win32 and LOB applications through Intune; monitor application usage, health status, and deployment success rates to ensure consistent software availability.
• Design and configure Windows Autopilot profiles enabling zero-touch provisioning of Windows 11 devices, significantly reducing IT onboarding effort and improving end-user experience.
• Create and maintain Intune configuration profiles, Compliance Policies, and security baselines aligned with corporate security standards and industry best practices.
• Manage Windows 11 Update Rings and Feature Update profiles to enforce controlled, phased OS rollouts with minimal disruption to business operations.
• Configure and manage Microsoft 365 Apps servicing updates across semi-annual, monthly enterprise, and current channels to ensure version consistency across the organisation.
• Implement App Protection Policies (MAM / MAM-WE) to secure corporate data on BYOD and corporate-owned devices without requiring full device enrolment.
• Develop and maintain PowerShell scripts to automate Intune device management tasks, remediation workflows, and Azure portal administration activities.
• Own the end-to-end change request lifecycle — creation, stakeholder approval, implementation, and post-change validation — ensuring audit readiness and change governance compliance.
• Collaborate with cross-functional security, network, and application teams to align endpoint policies with organisational compliance and regulatory requirements.

SCCM Administrator - Capgemini - Bangalore

(2021-11 - 2022-09)

• Led end-to-end migration from SCCM (ConfigMgr) to Microsoft Intune (Endpoint Manager) for 10,000+ endpoints using Co-Management, covering planning, pilot rollout, phased workload transition, policy alignment, and issue remediation.
• Conducted thorough readiness assessment of the existing SCCM environment; identified and prioritised workloads — compliance policies, client apps, Windows updates, and endpoint protection — suitable for Intune transition.
• Designed and executed a phased Co-Management strategy, gradually shifting workloads from ConfigMgr to Intune while maintaining service continuity and minimising end-user impact.
• Investigated and resolved patching failures and SCCM client installation issues by analysing client logs, server logs, WMI data, and replication status to identify root causes and implement permanent fixes.
• Deployed and troubleshot enterprise software installations using the SCCM Application Model and traditional Package/Program methods across diverse endpoint configurations.
• Monitored SCCM primary and secondary site health including disk space, database performance, and replication; proactively addressed issues before they impacted endpoint management operations.
• Managed and maintained Distribution Points (DPs), Management Points (MPs), and Software Update Points (SUPs) to ensure reliable content distribution and policy delivery.
• Troubleshot WSUS and SUP synchronisation issues; tested and deployed out-of-band updates released mid-cycle by Microsoft to address critical vulnerabilities.
• Created and optimised PowerShell scripts for SCCM automation covering deployment, remediation, compliance reporting, and routine administrative tasks.
• Developed and maintained SCCM collections, compliance baselines, and custom reports using SQL to provide actionable visibility into endpoint compliance and software inventory.

SCCM Administrator - Wipro Limited - Mysore

(2018-06 - 2021-11)

• Performed SCCM client push and manual installations with in-depth troubleshooting and continuous health monitoring across a 50,000+ endpoint enterprise environment.
• Managed full monthly patch cycles end-to-end: created Software Update Groups (SUGs), distributed content to Distribution Points (DPs), deployed patches, validated compliance, and remediated failures.
• Deployed and maintained enterprise software using SCCM Application Model and Package/Program deployments, ensuring consistent application availability across all managed endpoints.
• Monitored Distribution Points (DPs) for software distribution issues and resolved content distribution failures to maintain high deployment success rates.
• Performed SCCM collection maintenance including cleanup of inactive and stale device records to improve collection accuracy and reporting integrity.
• Executed PowerShell scripts for SCCM client health remediation, ensuring client connectivity and policy receipt across all managed devices.
• Conducted hardware inventory checks and validated SCCM reporting accuracy to support asset management and compliance audits.
• Created and maintained boundary groups aligned with network topology to optimise content distribution and site assignment for remote offices.
• Performed daily SCCM health checks, weekly WSUS synchronisation cleanup, and routine SCCM/SQL database maintenance to ensure platform stability.
• Configured, managed, and troubleshot Distribution Point (DP) configurations; cleared expired patches from old SUGs and removed stale deployments to maintain a clean environment.

Technical Support Engineer – Level 2 - CMS IT Services - Chennai

(2016-03 - 2018-06)

• Handled Global Service Desk (GSD) operations for Cognizant, providing desktop and laptop support to a global user base via BMC Remedy ticketing tool, consistently meeting SLA targets.
• Managed and resolved high-priority P1 incident tickets for VP-level users under strict escalation deadlines, coordinating with infrastructure teams for rapid resolution.
• Delivered Level 2 support for Windows client operating systems, IT infrastructure, and business applications, reducing escalation rates through effective first-contact resolution.
• Resolved network connectivity issues including LAN, Wireless, VPN, MAC binding, and WIFI configuration; supported BCP and audit-related IT activities.

Bachelor of Engineering - Computer Science (B.E. CSE) - Ganathipathy Tulsi's Jain Engineering College, Kaniyambadi (2011-07 - 2015-04)

Higher Secondary Certificate - 12th Standard - Saraswathi Vidyalaya Matriculation & Higher Secondary School, Vellore (2009-07 - 2011-03)

Secondary School Certificate - 10th Standard - Saraswathi Vidyalaya Matriculation & Higher Secondary School, Vellore (2008-04 - 2009-03)