Sanjay Raghav
Quality Analyst
Talent
Greater Noida, Gautam Buddha NagarMember since February 3, 2023
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About
- Do quality Audits in order to find any scope of improvement and provide feedback to agents.
- Participate in internal and external calibrations
- Good and Bad call/chat listening sessions
- Compliance Audits and share feedback
- DSAT analysis, RCA analysis, and 3rd level defect analysis
- Dip checks
- PSB sessions
- Quality sessions for new hires
Experience
Worked as QA with HCL tech from June 2017 to Jan 2023
Education
BE from DBRAU, Agra in 2006
