Sanjeev Pubbichetty
CHIEF OPERATING OFFICER | CHIEF EXECUTIVE OFFICER — HEALTHCARE & HOSPITAL OPERATIONS
About
Healthcare operations executive with 25+ years building, scaling, and running P&L-accountable businesses across India, West Africa, Europe and the United States. Currently COO of CARE9 Healthcare, an integrated healthcare infrastructure and pharmaceutical supply-chain platform spanning nine business lines and four countries. Career track record spans hospital and clinic networks (Apollo, AHLL), international healthcare delivery (Praava Health, Bangladesh), and diagnostics — consistently taking organizations from founding concept or turnaround through profitable, multi-site scale.
Deep expertise in multi-unit operations, service delivery (SLA/TAT/NPS/CSAT), doctor and B2B/B2C/D2C partnerships, and cross-border market entry, paired with a demonstrated ability to lead large, cross-functional and multicountry teams while protecting margin and patient/customer experience.
Experience
Chief Operating Officer - Izatech Labs Pvt. Ltd. — CARE9 Global - Hyderabad, Accra, Barcelona, New York
(2026-02)
Integrated healthcare infrastructure & pharma supply-chain enterprise across 9 business segments
- Lead a nine-segment healthcare infrastructure and pharmaceutical supply-chain platform enabling governments, DFIs, and institutional stakeholders to build resilient, tech-enabled healthcare systems across Africa, Latin America, and Eastern Europe.
- Own P&L across hospital operations, diagnostics, pharmacy outsourcing, medical value tourism, and health-tech; structure investor-operator models for multispecialty hospital acquisitions and government PPP responses.
- Build commercial frameworks connecting African medical travellers to Indian tertiary care; engage hospital promoters, PE funds, corporate clients, and government health bodies.
Chief Executive Officer - Apollo Clinic (SHLPL) - Newtown, Saltlake & Vivekananda Road
(2023-01 - 2026-01)
Multi-clinic network with full P&L accountability
- Held full P&L accountability for a multi-clinic network; set strategy, policy, and SOPs to deliver market share, patient care, and profitability targets.
- Directed operations across budgets, AOP, resource/capacity planning, facility, IT infrastructure, and doctor/staff liaison; led new clinic set-ups and service-line expansion in untapped regions.
- Built B2B/B2C partnerships and ran promotional, medical camp, and digital marketing programs to grow brand visibility and revenue.
- Instituted KRA/KPI/SOP frameworks and a business decision-support system tracking SLA, TAT, VOC, QA, and CSAT metrics across all functions.
Senior Healthcare Consultant - Focus Diagnostics
(2020-11 - 2022-08)
Senior healthcare consultant on operations and service-delivery excellence
- Engaged as senior healthcare consultant on operations and service-delivery excellence for CallHealth, Konnect, and Megsan Diagnostics.
- Designed COVID-era clinical protocols and process workflows; automated processes into an intranet platform and drove CAPA-based corrective action.
- Set up radiology, pathology, and vendor coordination with supply chain; managed TAT/SLA delivery and cross-sell/upsell across inbound and outbound teams.
Chief Operating Officer - Praava Health
(2016-09 - 2020-11)
Primary care and diagnostics centres operations
- Owned P&L for primary care and diagnostics centres; authored the Annual Business Plan and led facility operations to international healthcare best practices.
- Drove App UX/development and B2B/B2C marketing growth in partnership with European stakeholders; led recruitment and retention of specialist consultants and patient-centric staff.
- Built internal controls, audit planning, and TNA-based staff development to prevent revenue leakage and lift productivity.
Head — Operations & Service Delivery - AHLL, Apollo Group - PAN India
(2012-09 - 2016-08)
Scaled and ran 75+ Apollo Clinics
- Scaled and ran 75+ Apollo Clinics PAN India from the ground up; owned patient lifecycle management and clinical service-level quality.
- Delivered 10% cost reduction against budgeted AOP through NPS and Six Sigma initiatives; sustained CSAT/DSAT above a 95% target company-wide.
- Partnered with Apollo Group companies on cross-sell and value creation, and with regional teams and department heads on process design and conflict resolution.
Operations & Service Delivery Lead - Etisalat/Videocon Telecommunications
(2010-01 - 2012-12)
- Cut MSISDN mismatches from 2.5% to 0.13%, and secured ~Rs 5 crore and ~Rs 1.2 crore/year in savings through premium-number and distributor-commission validation.
Head — International Billing Operations - Tata Communications
(2007-01 - 2010-12)
- Led an 8-week offshore billing migration to Mumbai from Montreal and trained the receiving team.
Business Analyst - Reliance Communications
(2003-01 - 2007-12)
- Cut billing complaint rates from 66% to 4% and contributed to ISO 9001:2000 and TL 9000 certification.
Team Lead - Bharti Airtel
(1996-01 - 2003-12)
- Built customer service and billing-audit operations; recognized for quality and process-improvement contributions.
Education
MBA - Symbiosis (SCDL) (2003)
M.Com. - Commerce - Osmania University (2000)
PGDMA - Management Administration - Bhavan's Institute (1997)
B.Com. - Commerce - Osmania University (1996)
