Sanjeev Sharma
IT Support Engineer/ Service Desk Engineer
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About
Experienced IT Support Engineer with 5+ years of expertise in system administration, desktop support, and network troubleshooting. Skilled in resolving technical issues, managing IT infrastructure, and providing remote support. Strong knowledge of Windows OS, Active Directory, and Office 365. Seeking to contribute technical skills to a growth-oriented organization.
Experience
IT Support Engineer - Cars24 Services Pvt Ltd
(2023-09)
- Provided desktop and remote support to end users
- Installed and configured software and hardware systems
- Managed Active Directory (user creation, access control)
- Troubleshot network, printer, and system issues
- Handled Office 365 configuration and email issues
- Maintained IT asset inventory and documentation.
Senior Technical Engineer - Progressive Infotech Pvt Ltd
(2022-08 - 2023-03)
- Supported daily IT operations and user issues
- Installed OS and applications across systems
- Configured network and local printers
- Assisted in network troubleshooting and maintenance
- Managed tickets using ITSM tools.
System Engineer - Team Computers Pvt Ltd
(2021-08 - 2022-07)
- Installed and configured systems and applications
- Troubleshot hardware, software, and network issues
- Managed user accounts and permissions
- Provided onsite and remote IT support
Engineer – EUS - Microland Limited
(2019-02 - 2021-06)
- Provided end-user support for desktops and laptops
- Installed OS, software, and patches
- Resolved technical issues and escalated when required
- Supported email and network connectivity
Education
B.E - Computer Science Engineering - IIME (2019)
Diploma - Computer Science Engineering - KSOU (2015)
12th - Delhi Board (2013)
10th - Bihar Board (2011)
