Sanjit Chakma
Customer Support Specialist with over 6 years of experience
About
Customer Support Specialist with over 6 years of experience in customer support and business development across e-commerce, education, and technology sectors. Experienced in email and live chat support, CRM systems, order management, issue resolution, and cross-functional collaboration.
Experience
Customer Support Representative - Gusti Leder - Remote, Germany
(2025-07 - 2026-06)
Provided email support for orders, shipping, returns, refunds, exchanges, and product inquiries. Coordinated with logistics teams, maintained CRM records, verified order details, and ensured SLA compliance.
Customer Support Specialist - Sargenix Technologies LLC
(2023-05 - 2025-05)
Handled customer inquiries through email and chat, investigated issues, documented interactions in CRM, prepared reports, and followed up to ensure customer satisfaction.
Business Development Associate - UDX Institute
(2019-03 - 2023-04)
Generated leads, managed client relationships, promoted educational solutions, prepared proposals, and collaborated with internal teams.
Education
Bachelor of Commerce - Bangalore University (2015)
Higher Secondary - St. Joseph College of Commerce & Arts (2011)
