Sanjukta Chatterjee

A results-driven professional with a strong foundation in Training & Development, Corporate Communications, and Customer Success Management. Experienced in designing and delivering product training programs, cultivating client relationships, and driving platform adoption. Skilled in managing cross-functional teams and building structured learning interventions that improve customer satisfaction, engagement, and retention.

Passionate about leveraging communication and training strategies to drive business success and foster internal and external stakeholder relationships.

Assistant Manager – Product Training (Naukri.com) at Info Edge (India) Ltd (2025-08 – Present)

• Design, structure, and deliver end-to-end product training programs for Premium, Enterprise, and Consultant clients (recruiters & entrepreneurs), tailoring content to different learner segments.
• Build and maintain training curricula, modules, and learning collateral (guides, decks, FAQs) to standardize onboarding and ongoing client education.
• Conduct engaging live and virtual training sessions via Microsoft Teams and Zoom, applying adult-learning principles and interactive facilitation techniques.
• Educate clients on product features, capabilities, and best practices to drive adoption, enhance usage, and maximize ROI.
• Apply diverse training methodologies, tools, and interactive techniques (role-play, live demos, Q&A, scenario-based learning) to ensure impactful and retained learning outcomes.
• Assess training effectiveness through participant feedback, usage data, and follow-up check-ins, and iterate content based on identified knowledge gaps.
• Maintain a consistent NPS/CSAT score of ~90%, against a defined benchmark of 75%, reflecting strong training quality and client satisfaction.
• Act as a trusted advisor by addressing client queries and providing product guidance for seamless platform utilization.

Manager – Customer Success & Business Development at Hartron Communications Ltd (2024-06 – 2025-07)

• Proactively engage with doctors to understand needs and optimize their use of the Drona EMR & clinic management platform.
• Deliver personalized support to enhance platform adoption, ensuring efficient problem resolution through cross-team collaboration.
• Conduct regular training sessions and maintain data/reports to manage workflow and team performance.
• Lead appointment setting and prospecting efforts, initiating contact with potential partners and clients.
• Build collaborative partnerships that enhance client value and contribute to sustainable business growth.
• Develop and implement strategies to identify new business opportunities and grow customer engagement.
• Cultivate long-term business relationships to strengthen market reach, enhance client retention, and improve commercial outcomes.

Associate – Customer Experience at Shyft (2024-01 – 2024-05)

• Collaborated with seven teams to enhance customer satisfaction by resolving over 100 queries daily across various channels.
• Ensured service quality by providing consistent, high-standard support via phone, email, and live chat.
• Contributed to business development efforts by identifying potential areas for improvement in service offerings.

Client Servicing Associate (Virtual) at Internshala (2022-06 – 2023-12)

• Managed client interactions (employers & students) via calls and emails, ensuring smooth query resolution with 95% closure rate, 98.4% SLA adherence, and 97.23% quality score.
• Handled day-to-day client data management, query tracking, and maintenance of MIS & SLA records.
• Collaborated with cross-functional teams to ensure seamless operations and client satisfaction.
• Monitored and maintained monthly closure rates, quality standards, and fraud detection reports to safeguard platform integrity.
• Contributed to team development through coordination and support in team-building activities.

Media Associate Coordinator at The New Amrita Bazar Patrika (2021-09 – 2022-04)

• Coordinated social media activities and supported content strategies to promote the organization's digital presence.
• Assisted with research and transcription for a significant 19th-century autobiography project.

Post Graduate Diploma in Mass Communications & Public Relations – St Xavier's College, Kolkata (2021 – 2022)

Post Graduate Scholar in International Relations (MA) – Jadavpur University, Kolkata (2018 – 2020)

BA (Hons) in Political Science with Elective English & Education – Loreto College, Kolkata (2015 – 2018)

Senior Secondary Scholar – Loreto Day School (2013 – 2015)

Secondary Scholar – St Joseph & Mary's School (2013)