HR Leader – Talent Acquisition & Business HR at Thomas Cook | SOTC (2025-07 – Present)
Travel & Tourism company with 600+ employees. Partnered with business leaders to drive workforce planning, attrition control, and performance governance aligned to revenue and service productivity goals.
- Partnered with business leaders to drive workforce planning, attrition control, and performance governance aligned to revenue and service productivity goals for Sales, Shared Service Centre, VAS, and Call Centers
- Oversaw ongoing frontline hiring for call center sales operations and periodic apprentice intake cycles, ensuring positions filled as per business demand
- Drove workforce planning, performance governance, succession tracking, and attrition management aligned to revenue and service productivity goals
- Strengthened performance management, incentive structures, and recognition frameworks to reinforce accountability and engagement across operational teams
- Leveraged Darwinbox HRMS to enhance performance tracking, reporting accuracy, and leadership dashboards for data-driven decision-making
- Partnered with central HR, payroll, and compliance teams to ensure policy governance, including employee relation cases (Grievances, PIP, Fraud), while promoting inclusion & diversity at business level
Director HR at iAcuity Fintech Pvt. Ltd. (2024-04 – 2025-06)
Software Product MNC with presence in India, USA, and Africa, for the telecom and BFSI sectors. 300+ employees.
- Defined and executed HR strategy aligned to business growth plans across Fintech and Telecom product organizations, supporting scale-up and operational maturity
- Streamlined talent acquisition for niche technology roles, reducing time-to-hire by 30% for critical positions
- Designed and institutionalized performance management framework and engagement interventions, fostering a high-performance and accountability-driven culture
- Built leadership development and skill-building programs to strengthen succession pipeline and improve delivery capability across teams
- Implemented market-aligned compensation and ESOP frameworks to retain high-potential talent
- Automated HR operations and reporting using Jira and Trello, improving efficiency and visibility
- Established SOPs and governance frameworks, ensuring ISO compliance and strengthening audit readiness across functions
Sr. Manager – HR at iAcuity Telco Pvt. Ltd. (2021-02 – 2024-03)
Software Product MNC with presence in India, USA, and Africa, for the telecom and BFSI sectors. 300+ employees.
- Defined and executed HR strategy aligned to business growth plans across Fintech and Telecom product organizations, supporting scale-up and operational maturity
- Streamlined talent acquisition for niche technology roles, reducing time-to-hire by 30% for critical positions
- Designed and institutionalized performance management framework and engagement interventions, fostering a high-performance and accountability-driven culture
- Built leadership development and skill-building programs to strengthen succession pipeline and improve delivery capability across teams
- Implemented market-aligned compensation and ESOP frameworks to retain high-potential talent
- Automated HR operations and reporting using Jira and Trello, improving efficiency and visibility
- Established SOPs and governance frameworks, ensuring ISO compliance and strengthening audit readiness across functions
Manager – HR at Citius Communications Pvt. Ltd. (ACF Group) | Altius Digital Pvt. Ltd. (2017-02 – 2021-01)
MNC in System Integrated Services to Telecom Clients. 150+ employees.
- Built HR function from ground up including policies, SOPs, and governance frameworks
- Scaled organization from 15 to 150+ employees, supporting rapid business expansion
- Led merger integration of China-based engineering division with Indian operations
- Designed and implemented PMS with KRAs & KPIs, driving performance accountability
- Automated payroll and statutory processes, reducing employee grievances
- Led statutory compliance including S&E, PF, ESIC, gratuity, insurance, and POSH
Manager – HR at Magus Customer Dialog Pvt. Ltd. (2008-03 – 2011-02)
ITES Company with 1500+ employees.
- Managed bulk hiring and onboarding of 100+ resources monthly across India
- Led performance reviews, PIPs, and engagement initiatives to improve productivity
- Ensured compliance with PF, ESIC, PT, and Minimum Wages Act
- Executed retention and exit management programs reducing attrition
Assistant Manager – HR at Allied Electronics & Magnetics Pvt. Ltd. (2006-03 – 2008-01)
Manufacture of Amkette - Floppy Disk/DVD & Computer Peripherals with 200+ Employees.
Manager – HR at Pamac Finserve Pvt. Ltd. (2003-10 – 2005-09)
Customer Service for BFSI Client: Tata AIG Insurance Pvt. Ltd., HDFC with 2000+ Employees.
Assistant Manager – HR at Livewel Aviation Services (2000-07 – 2003-09)
Aviation service at Airport Authorities in India & Dubai with 6000+ employees.
