Sankar P S

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Senior Manager – Customer Quality at TATA MOTORS LTD (2023-01 – Present)

• Manage field quality concerns and warranty issues through structured problem-solving methods.
• Ensuring timely resolution for all customer complaints through CFT collaboration (All quality functions and ERC)
• Timely Dealership visits to address the critical complaints to enhance the customer satisfaction.
• Identify and address root causes of quality issues, implementing corrective actions to prevent recurrence.
• Quality tools and methodologies (8D, FMEA, SPS (Green belt), DMAIC, 7QC tools, PDCA, FTA) for problem solving through systematic project approach.
• Track and report quality metrics (defects, complaints, warranty claims) to stakeholders.
• Analysis of monthly IPTV, UVPV data, Reports preparation and present in internal meetings to drive resolution of customer issues.
• Participation in continuous improvement initiatives like Lean, Six Sigma or Kaizen to enhance quality and efficiency.
• Represent customer voice in internal forums like QRT, CCT, KATs, Customer Rage, and Service meetings.
• Leverage Fleet Edge diagnostic data for real-time issue detection and corrective action planning.
• Collaborate with suppliers to ensure quality of components, warranty failure analysis and resolution.
• Support dealerships with technical guidance, part replacement, and field feedback tracking.
• Warranty Adequacy, Financial Planning and Warranty payout tracking against provision.

Senior Manager – Mechanical Development, Testing & Durability at TATA MOTORS LTD (2018-07 – 2023-01)

• Mechanical Parts Development & Testing: Conduct engine and vehicle-level testing, ensuring parts meet B10 life durability.
• DVP & Validation: Prepare DVP with design and suppliers. Real-world reliability testing for new parts.
• Fleet Management & Data Analysis: Oversee vehicle endurance plans, analyze fleet data, and resolve issues.
• Test Reporting: Prepare FIR and test reports for endurance and validation testing.
• DPF & Engine Calibration: Support BS6 DPF calibration and engine-level calibration, emission optimization.
• Vehicle Testing & Climatic Trials: Conduct IQA trials, EGT mapping, Climatic chamber trials.
• OBD Calibration & ESO: Assist OBD calibration, DTC validation, ESO activities (DVP generation)
• Collaboration with Quality team for IPTV reduction and support from ERC for issue resolution.

Senior Engineer - Application at Delphi-TVS Diesel System Ltd (2011-06 – 2018-07)

• Develop FIE parts (fuel pump, injector and filter).
• Understand customer requirements via questionnaires.
• Coordinate with internal teams and suppliers for part development.
• Prepare and validate proto samples to meet customer needs.
• Support PPAP development and testing.
• Assist with engineering signoff and COP certification.
• Products handled: FIE development for Simpson S325 Engine (TAFE Tractors), JCB 63kW, 68kW Engines

M.Tech in Electric Vehicle Technology – SDM College of Engineering and Technology (2025)

B.E in Automobile Engineering – Institute of Road and Transport Technology (2011)

H.S.C – Government boys higher secondary school (2007)

SSLC – Government High School (2002)