Rupali Medhi

Manager with 12 years' experience for Sales-Service Co-Ordinator – For Siemens Healthcare Backoffice well versed with different project/Exhibitions/Amazon-Flipcart Sale for Healthcare Siemens/Electric Panels Siemens/Bearings die-Punch – Sandvik-SKF-INA Germany-KRS/Sheet Metal-Siemens Panels Div./Interior & Building Projects for Karya-Marvel-Amar Builders reputed symbols from planning to execution. Deep understanding of demand to maintain supply inventory levels and negotiate deals with potential vendors.

Senior customer service Manager - Rockstar & Interior Pvt. Ltd.

(2023-11)

• Preparing and developing technical presentations to explain our company's products or services to customers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Generating high-quality sales leads, following up after initial contact.
• Securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
• Researching, developing and modifying products to meet customers' technical requirements and needs.
• Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target...

Customer Service Coordinator - Esskay Compuservices Private Limited - Siemens Healthcare

(2021-12 - 2022-10)

• Coordinates with Siemens and hospitals to Ensure both the company and clients adhere to contract terms
• To develop business convinced to client for New AMC.
• Discussing equipment needs and system requirements with customers and engineers
• Co-ordination with field operations department.
• Maintain Inward-Outward in siemens Blue ocen ERP.
• Co-ordination and follow up with vendors-Suppliers
• Resolve customers' concerns and answer customers' questions to your best ability
• Maintain a positive attitude and calmly respond to customers' complaints.
• Act as point of contact for complaints and escalate issues as appropriate.
• Create plans to address clients' business needs.
• Schedule Bio-medical engineers for customer complaints.
• Correspondence for smooth day to day operation between hospitals and siemens.
• Coordinating with Engineers &Technicians & Sending to various Sites Maintenance & Renewal of AMC Contracts

Administrator Customer-service Operation - M/s. OMEGA CONCEPTS

(2017-05 - 2020-09)

• Successfully led a team of Sales-Service for Builder project-Karya/Marvel/Amar as well as for retail client.
• Handling the entire Sales-Customer Service operation for online sale Amazon-Flipcart-Studio kook.
• Demonstrating and presenting products at showroom.
• Successful lead Exhibitions Sakal, INDIA FURNITURE EXPO, Times Utsav Exhibitions at counter Sales.
• Attending trade exhibitions, conferences and meetings.
• Reviewing sales performance.
• Demonstrates products and services as deemed necessary by clients and management.
• Answers questions from clients. Makes product knowledge readily available to self and other sales people through various resources.
• Coordinated with accounts/clients to ensure accounts to sale and after sale procedures.
• Handled local & import Factory operation (including hardware, fabric, wood, laminates, board) for all the raw materials with appointments and meetings as necessary.
• Developed new Customers, Customers ratings & maintaining Customers record.
• Resolve customers' concerns and answer customers' questions to your best ability.
• motivate sales staff, handle administrative duties, and promote customer satisfaction.

Dep.Head - M/S. JYOTI TECH INDUSTRIES, Busbar Dept. - Siemens Co-Vendor

(2006-08 - 2013-01)

• Co-ordinate with Siemens for Quotation approval-selection of vendor.
• Co-ordinate and approval of Costing of bus bar-panels for Siemens
• Factory co-ordination for Procurement of material for production of Electrical Panel 36KV, 8BK80, 8BK88+, Copper-Aluminum Busbars, Sheet Metals.
• Co-ordination with field operations departments for requirements against WO-Stocks
• Lead Planning/Maintain Stores-Logistics.
• Customer co-ordination for requirement and costing, payment, Service.
• Communicate with stores-logistics for dispatch of orders in schedule time with Invoicing, payment follow up.
• Organisation and management of after sales teams on a daily basis, to ensure that they are fully aware of their daily work schedule and that routes are cost efficient in terms of time and fuel.
• Customer satisfaction by resolving customer concerns.

Assistant Manager Customer Care - M/S. TOLIA CARBIDES PVT. LTD. - An ISO 9001 Co. Carbide Dies

(1999-09 - 2006-07)

• Co-ordinate effectively with all departments & to ensure customer satisfaction for Foreign customers from Ind Bearings-Germany-KRS- Romania-Australia.
• For Enrol in ISO Certification, Follow up standard as per ISO for all Departments.
• Manpower training and implementation as and when require
• Lead team for Designing the Ball Bearings Dies, Tools, Knife, & Fastener Products, carbide quill, carbide cutter with adobe for drg.
• Participate planning for production drawing with Autocad for Ball Bearings Dies, Tools, Knife, & Fastener Products, carbide quill Export and Domestic for Sandvik-SKF-INA Germany, KRS.
• Carbide grade selection as per customer requirement, develop.
• Preparing offer and correspondence.
• Leading planning meetings for production/Co-ordinate with manpower for achieve target of production. co-ordination for dispatch of orders, Invoicing, payment follow up.
• Ensure that we maximize short and long-term revenue,

Bcom - Mumbai University

MCA - Jaipur National University