Sankarjit Singha
Senior Officer / Recovery Officer
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About
Results-driven professional with over 8 years of experience in banking, financial services, customer support, and recovery operations. Seeking to leverage proven expertise in AI-assisted data entry, customer relationship management, field collection, and branch operations to drive accuracy, growth, and operational efficiency.
Experience
Senior Officer / Recovery Officer - Bandhan Bank - Silchar, Assam
(2018-06)
- Managed ground-level collection operations and customer grievance redressal across multiple portfolios.
- Reduced NPAs by negotiating and resolving payment issues with defaulting clients through field visits and direct engagement.
- Maintained accurate branch operational reports, collection logs, and digital documentation in compliance with bank policies.
Customer Support Executive - Silchar BPO Services - Silchar, Assam
(2016-01 - 2018-05)
- Addressed customer queries and grievances via phone and email support.
- Recorded interaction details accurately in CRM databases and maintained performance metrics to ensure high customer satisfaction.
Restaurant Manager - Parijat Leisure / The Green Olive Restaurant - Siliguri / Silchar
(2014-04 - 2015-12)
- Managed daily restaurant operations, cash handling, inventory tracking, and staff supervision.
Education
Post Graduate Diploma in Computer Applications (PGDCA) - Computer Applications & Information Technology (2016)
Bachelor of Arts (B.A.) - Cachar College, Silchar (Assam University) (2014)
Higher Secondary (12th) - Assam State Higher Secondary Education Council (2011)
