Sanket Khedekar

Application and Technical Support professional with nearly 2 years of experience supporting ERP and web-based applications in healthcare and retail environments. Skilled in application troubleshooting, Windows systems, incident handling, and end-user support. Adept at ensuring system availability, data accuracy, and timely issue resolution while working closely with cross-functional teams.

ERP Assistant at Pink Pharmacy Services Private Limitd (2024-04 – 2026-01)

• Provided application and technical support for ERP and hospital management systems used in day-to-day operations.
• Provided end-user technical support for system login, application, and network issues.
• Managed and supported OneRetail and Eco-Green ERP applications to ensure smooth transaction processing and system uptime.
• Monitored application performance, identified issues, and coordinated with vendors and internal teams for resolution.
• Supported HinaiWeb hospital management software at Somaiya Hospital, ensuring accurate patient data entry and reporting.
• Assisted end users with system navigation and issue resolution to improve adoption and productivity.
• Maintained basic documentation for recurring issues, solutions, and operational procedurre.

Bachelor of Engineering in Computer Engineering – Gharda Institute of Technology, Lavel (2019 – 2022-11)