Sreedevi V

ERP Implementation and Training Professional with over 12 years of experience in technical training, software implementation, user enablement, and customer support. Possess 11 years of experience in higher education as a Computer Science faculty member, delivering training in programming, databases, and information technology while developing strong communication, presentation, and mentoring skills.

Since

August 2024, working as an Assistant Manager – ERP Implementation & Training at Gateway Innovations Pvt. Ltd., specializing in Gateway ERP solutions. Experienced in ERP product demonstrations, requirement analysis, system configuration, user acceptance testing (UAT), data migration, end-user training, and post-implementation support.

Proven ability to create user manuals, training materials, FAQs, and functional documentation that facilitate smooth software adoption. Skilled in collaborating with customers, functional teams, and technical management to ensure successful project execution and knowledge transfer. Adept at understanding business processes, delivering effective training programs, resolving user challenges, and driving customer satisfaction through efficient ERP implementation and support services.

Assistant Manager – ERP Implementation & Training - Gateway Innovations Pvt. Ltd.

(2024-08)

• Demonstrate Gateway ERP solutions to prospective and existing customers.
• Conduct module-wise training for internal consultants and end users.
• Support ERP implementation activities including configuration, testing, and deployment.
• Prepare user manuals, technical documentation, FAQs, and training materials.
• Coordinate User Acceptance Testing (UAT) and validate business requirements.
• Assist in data migration and system setup activities.
• Provide post-implementation support and resolve functional issues.
• Collaborate with technical teams for knowledge transfer and new module releases.
• Gather customer feedback and contribute to process improvements.
• Ensure successful user adoption through effective training and support.
• Specializing in Gateway ERP solutions.

Assistant Professor – Computer Science - Paramekkavu College of Arts & Science

(2013-06 - 2024-08)

• Delivered classroom and practical training in Computer Science and Information Technology subjects.
• Designed course materials, lesson plans, and assessment methods.
• Conducted workshops, seminars, and technical training sessions.
• Guided student projects and provided academic mentoring.
• Utilized digital learning platforms and technology-enabled teaching methodologies.
• Developed strong expertise in communication, presentation, and knowledge-sharing practices.

Master of Computer Applications - MCA - MG University (2010 - 2013)

Bachelor of Science - BSc - Calicut University (2007 - 2010)