Sanket Sangle

Product Manager (Banking & Financial Products) | Relationship & Sales Management

Talent

MumbaiMember since July 7, 2026

Credit cardsLoansMutual fundsInvestment productsCross-functional coordinationProcess improvement

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Credit cardsLoansMutual fundsInvestment productsCross-functional coordination

About

Banking professional with 7+ years of frontline experience across ICICI Bank, Yes Bank, and IDFC First Bank, spanning relationship management, branch operations, and customer service. Deep, hands-on knowledge of retail banking, credit, and investment products (savings, loans, credit cards, insurance, mutual funds) built directly through customer-facing and cross-selling roles. MBA graduate now transitioning into Product Management, bringing ground-level insight into customer needs, product adoption barriers, and the cross-functional coordination between sales, operations, credit, and support that drives a product's success.

Experience

Senior Customer Service Executive - IDFC First Bank

(2022-12 - 2026-06)

Owned end-to-end customer experience for banking products — credit cards, savings accounts, and day-to-day transactions — as primary point of contact for account inquiries, balance checks, and billing issues.
Partnered with cross-functional teams (operations, credit, compliance) to resolve complex, escalated customer issues within strict TAT requirements, ensuring timely and satisfactory resolutions.
Surfaced recurring complaint patterns and customer feedback trends to relevant departments, contributing ground-level input toward product and process improvements.
Maintained high customer satisfaction across a high volume of daily service interactions by handling challenging situations with professionalism and clarity.

Assistant Manager - Yes Bank

(2021-07 - 2022-08)

Managed branch banking operations and internal audit processes, ensuring adherence to compliance and regulatory standards across banking products.
Coordinated day-to-day teller and transactional operations, working closely with product and operations teams to streamline branch-level service delivery.
Supported sales of banking products, channeling frontline customer feedback on product usability and adoption.

Relationship Manager - ICICI Bank

(2019-07 - 2021-03)

Managed a portfolio of retail banking customers, identifying financial needs and cross-selling banking and investment products — Life Insurance, General Insurance, Mutual Funds, and other investment products.
Built long-term client relationships by translating customer requirements into tailored product recommendations.
Collaborated with product and sales teams to align banking offerings with customer needs, supporting steady portfolio growth.