Sanket Sangle

Banking professional with 7+ years of frontline experience across ICICI Bank, Yes Bank, and IDFC First Bank, spanning relationship management, branch operations, and customer service. Deep, hands-on knowledge of retail banking, credit, and investment products (savings, loans, credit cards, insurance, mutual funds) built directly through customer-facing and cross-selling roles. MBA graduate now transitioning into Product Management, bringing ground-level insight into customer needs, product adoption barriers, and the cross-functional coordination between sales, operations, credit, and support that drives a product's success.

Senior Customer Service Executive - IDFC First Bank

(2022-12 - 2026-06)

• Owned end-to-end customer experience for banking products — credit cards, savings accounts, and day-to-day transactions — as primary point of contact for account inquiries, balance checks, and billing issues.
• Partnered with cross-functional teams (operations, credit, compliance) to resolve complex, escalated customer issues within strict TAT requirements, ensuring timely and satisfactory resolutions.
• Surfaced recurring complaint patterns and customer feedback trends to relevant departments, contributing ground-level input toward product and process improvements.
• Maintained high customer satisfaction across a high volume of daily service interactions by handling challenging situations with professionalism and clarity.

Assistant Manager - Yes Bank

(2021-07 - 2022-08)

• Managed branch banking operations and internal audit processes, ensuring adherence to compliance and regulatory standards across banking products.
• Coordinated day-to-day teller and transactional operations, working closely with product and operations teams to streamline branch-level service delivery.
• Supported sales of banking products, channeling frontline customer feedback on product usability and adoption.

Relationship Manager - ICICI Bank

(2019-07 - 2021-03)

• Managed a portfolio of retail banking customers, identifying financial needs and cross-selling banking and investment products — Life Insurance, General Insurance, Mutual Funds, and other investment products.
• Built long-term client relationships by translating customer requirements into tailored product recommendations.
• Collaborated with product and sales teams to align banking offerings with customer needs, supporting steady portfolio growth.

Master of Business Administration - MBA - Sasmira's Institute of Commerce & Science, Mumbai University (2017 - 2019)

Bachelor of Commerce - Commerce - Kirti M.

Doongursee

College of Arts, Science and Commerce, Mumbai University (2015)

Higher Secondary Certificate - Kirti M.

Doongursee

College of Arts, Science and Commerce, Mumbai University (2012)

Secondary School Certificate - D. S. High School (2010)