Santhosh M

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.

Quality Analyst - AR at AGS Health Pvt. Ltd. (2022-03 – Present)

• Responsible for reviewing the work of AR callers and documenting any quality issues.
• Have trained the new users and taken responsibility of their OJT clearance.
• Found out the process gaps to improve the quality of the team and trends for the project improvement.
• Responsible for conducting feedbacks to give the quality insights in timely manner and to explain about the new process updates.

Sr. AR Caller at Guide house India Pvt. Ltd. (2018-09 – 2021-10)

• Responsible for reducing AR days and increase revenue for Provider.
• To interact with US representative and deal with claim to solve the issue.
• Responsible for collecting payments from insurance company and maximize monthly revenue for the Provider.
• Analyze the Patient Account and resolving.

Process Associate Level 1 at Exdion Solutions Pvt. Ltd. (2015-08 – 2017-12)

• Responsible for entering charge data and payments in billing system.
• Responsible for collaborating with other departments to ensure proper billing practices and resolve any billing issues.
• Responsible for handling offset and refunds posting and tallying out the month end payment reports.

B. Tech in Information Technology – Ranipettai Engineering College (2010-08 – 2014-04)