Project Manager / Program Manager - CHRP India Private Ltd. - Bangalore, IN
(2024-11 - 2026-02)
Key Account: Toyota Kirloskar Motors (PMMS Program). Orchestrated cross-functional technical program management (TPM) for a $10M+ platform modernization charter, ensuring seamless service-oriented architecture (SOA) transitions and robust system integration.
- Managed end-to-end SDLC deployment for distributed workflow infrastructure, elevating backend application processing efficiency by 15% across global dependencies
- Designed and institutionalized Enterprise PMO governance frameworks including stage-gate controls, portfolio reporting, financial governance, and executive steering committee oversight, improving decision-making velocity and portfolio visibility, maintaining budget variance within ±5% and ensuring effective portfolio oversight
- Directed enterprise-wide digital transformation and ERP modernization programs valued at $10M+, driving operational efficiency gains of 15–25% while aligning technology investments to strategic business objectives
- Led geographically distributed teams of 25+ across Engineering, ERP, Analytics, and Business Operations, improving delivery predictability by 20%, reducing execution risk, and increasing stakeholder satisfaction beyond 90%
- Developed Power BI executive dashboards and KPI reporting frameworks, enabling real-time portfolio visibility, governance, and data-driven steering committee decisions
- Realized 35% portfolio ROI through strategic vendor governance, delivery optimization, SLA management, and transformation-led operational improvements while maintaining 98% service compliance
Program Manager / Service Delivery Manager - First Principles - Bangalore, IN
(2022-09 - 2024-05)
Key Accounts: FCBI, SH, Ahlers. Owned strategic Planning and SaaS portfolios, driving operational excellence, customer success, and account health across multiple enterprise clients.
- Achieved 95%+ on-time implementations and 98% SLA compliance through governance-driven scorecards, proactive service management, and continuous operational improvements
- Governed technical execution pathways and high-availability release schedules for enterprise SaaS data pipelines and cloud application layers. Mitigated complex architectural constraints, tracked cross-team platform dependencies, and standardized Agile delivery metrics to optimize sprint velocity
- Led FinOps and revenue assurance initiatives, recovering $120K ARR through SaaS billing audits while strengthening financial governance and subscription controls
- Agile Portfolio Governance and customer engagement by streamlining Jira workflows, improving sprint velocity and time-to-value, while partnering with Sales and Customer Success to drive renewals and expansion ARR
- Spearheaded technical program delivery for an enterprise-scale E-commerce platform implementation; managed cross-functional Engineering and QA scrum teams across high-velocity sprint cycles. Acted as the core interface to the CEO and external client sponsors to manage system dependencies, mitigate release blockers, and run strategic application demos
Project Manager / PMO Lead - Resemble Systems - Bangalore, IN
(2021-03 - 2022-08)
Key Account: NADIC, PMD, PD, EIC, P2P. Directed PMO governance for a 75M+ portfolio of five enterprise transformation programs, overseeing budgets, vendor performance, risk management, and executive stakeholder alignment.
- Established enterprise-wide PMO frameworks encompassing RAID governance, portfolio reporting, milestone controls, and continuous improvement practices adopted across the organization
- Partnered with engineering and business teams to drive SaaS roadmap prioritization, platform enhancements, release governance, and strategic product delivery
- Served as Product Owner for two internal IPs, managing backlogs and aligning product roadmaps with business objectives and stakeholder priorities
- Reduced project overruns by 20% through proactive milestone governance and Executive Steering Committee meetings/escalation while successfully delivering a SharePoint migration with zero operational downtime
SDM / BA / Scrum Master
(2016-06 - 2021-01)
