Santosh Kumar

Over 24 years of combined experience in accounting, operations, and customer relationship management. Hands-on knowledge of air ticket booking portals for domestic and international flights. Strong background in hospitality management, including guest handling and client coordination.

Experienced in Tally ERP, Tally Prime, Winyatra Accounting, Posit, and Easy Link Software. Skilled in invoicing, payment reconciliation, and vendor coordination. Seeking to transition into a travel or ticketing executive role within a reputed travel agency or airline office.

During tenure with previous company, accompanied Domestic and International Tours as a Tour Captain, managing entire on-site arrangements and ensuring smooth coordination throughout trips.

Sr. Manager at Ritz Continental (2024-01 – 2025-07)

Senior Manager role with focus on operations and customer service management

• Managed daily restaurant operations, customer service, and team performance
• Oversaw billing, vendor communication, and daily accounting using Tally ERP, Tally Prime, Winyatra Accounting Software, Posit, and Easy Link Software
• Trained staff in hospitality, hygiene, and customer handling
• Managed invoicing, debit/credit notes, and vendor accounts

Sr. Executive at Sheeraz Tours Pvt. Ltd. (2008-01 – 2024-12)

Senior Executive with extensive travel and tourism operations management

• Maintained strong client relationships ensuring repeat business and satisfaction
• Coordinated with B2B & B2C travel partners for domestic and international transportation (Taxi, Bus, Group Travel)
• Assisted with passport documentation, fund transfers (TT/NEFT/RTGS), and client queries
• Supported TAAI & TAFI membership documentation and IATA BSP invoice reconciliation & RA creation, weekly payment monitoring

Sr. Executive at Eves Travel & Tours (2006-01 – 2008-12)

Senior Executive role in travel and tours operations

Jr. Executive at Pearl International Tours & Travels (2002-01 – 2006-12)

Junior Executive position in international tours and travel services

Jr. Executive at Express Holidays (2000-01 – 2002-12)

Junior Executive role in holiday travel planning and coordination

B.A. in Graduation – Kanpur University (2003-01 – 2006-12)

Intermediate – U.P. Board (2002-01 – 2003-12)

Higher Secondary – U.P. Board (2000-01 – 2001-12)