Santosh Kumar Samala

Currently serving as Vice President – Enterprise Agility Coach at JPMorgan Chase, I bring 15+ years of experience leading enterprise-wide Agile transformations and managing end-to-end IT project delivery across product-based and service-based environments. I have successfully overseen multi-client portfolios, driving 40+ member teams of Developers, QA engineers, and support staff while ensuring SLA/KPI adherence. As an Enterprise Agile Coach, I specialize in guiding organizations through Waterfall-to-Agile transitions, mentoring leaders and teams, and fostering self-organizing, empowered cultures.

My global exposure includes partnering with major clients—JPMorgan Chase, FedEx, AT&T, TalkTalk, Optus, and Johnson & Johnson—with on-site engagement in the UK.

Vice President / Enterprise Agility Coach - JPMorgan Chase - Hyderabad

(2024-07)

• Led 4 distributed Scrum teams (40+ members) across geographies, achieving a 95% OKR delivery rate and improving program predictability by 30% through structured Agile practices and AI-enabled sprint analytics.
• Implemented Hybrid SAFe + Scrum framework, facilitating enterprise events (PI Planning, Scrum of Scrums, PO Sync, Demos, I&A) and team ceremonies, supported by AI-driven backlog prioritization and release forecasting, resulting in 100% alignment of cross-team objectives and a 25% reduction in release cycle time.
• Enabled cross-functional collaboration with AI-powered dependency mapping and risk prediction, delivering 90% of committed features on schedule and driving a 20% ROI improvement through faster issue resolution and proactive impediment management.
• Deployed Jira Align, Jira & Confluence integrated with AI dashboards, increasing transparency across the IT portfolio, reducing reporting effort by 40%, and ensuring real-time OKR tracking with predictive insights.

Project Delivery Lead / Lead Scrum Master - Mpahsis (Client - FedEx) - Hyderabad

(2021-10 - 2024-07)

• Managed multi-stakeholder project delivery, achieving 92% OKR completion and ensuring alignment with timelines, business goals, and operational priorities, resulting in a 15% ROI uplift across programs.
• Coordinated issue tracking, risk management, and dependency follow-ups, closing 95% of identified risks/actions within SLA, which reduced delivery delays by 20%.
• Acted as communication bridge between business stakeholders, technical teams, and leadership, improving stakeholder satisfaction scores by 25% and accelerating decision-making cycles by 30%.
• Maintained project visibility through dashboards, trackers, and status reports, increasing executive transparency and reducing reporting effort by 40%.
• Supported resource planning and task prioritization, optimizing team allocation to deliver 90% of committed features on schedule and improving portfolio throughput by 18%.

Sr Scrum master - Capgemini (Clients - Johnson & Johnson, TalkTalk) - Hyderabad & United Kingdom

(2015-08 - 2021-10)

• Managed external vendor teams and created SOWs, ensuring contract compliance and seamless coordination with vendor partners.
• Organized and facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Release Planning, and Demos to drive structured delivery and team alignment.
• Protected teams from over-commitment, managed backlog, and prioritized defect/bug resolution, ensuring consistent delivery of major initiatives.
• Established onsite and offsite communication guidelines, strengthening collaboration across distributed teams and improving delivery consistency.
• Maintained delivery discipline and governance, providing visibility through dashboards, trackers, and structured reporting to leadership and stakeholders.

Sr Subject Matter Expert - AMDOCS (Client – AT&T) - Pune

(2013-12 - 2015-06)

• Developed and maintained test scripts, executed end-to-end AMDOCS Ensemble testing across service requests, order provisioning, service activation, data mediation, usage charging, and billing cycles.
• Managed order provisioning and order management processes (OMS) including EOD operations, CRM billing/charging, and data mediation workflows (MAF/MPS – acquisition, formatting, processing, and migration).
• Collaborated with cross-functional teams to analyze defects, resolve issues, document processes, and support smooth delivery transitions and continuity.

Software Engineer - Tech Mahindra (Client – Optus Telecom) - Hyderabad & Bengaluru

(2011-05 - 2013-12)

• Interpreted user requirements to derive scenarios and design test cases aligned with business needs.
• Defined test templates and executed test plans, including debugging, defect tracking, regression testing, and documentation of results.
• Collaborated with peers and cross-functional teams to ensure accurate test execution, issue resolution, and delivery of quality outcomes.

Bachelor of Technology (B.Tech) - Computer Science Engineering - Padmasri Dr BV Raju Institue of Technology – BVRIT Hyderabad