Manager / Team Leader – Sales, Operations & B2B Head - Itinerary Planner Pvt Ltd (TRP World.com) - Gurugram, Haryana
(2024-04)
- Leading sales and operations with a strong focus on team performance, client satisfaction, and business growth.
- Demonstrating strong verbal communication and negotiation skills to close high-value deals and maintain client relationships.
- Implementing efficient processes to streamline operations and improve service delivery.
- Conducting client assessment and analysis to design customized travel solutions.
- Managed inbound operations, including customer handling, hotel reservations, and tour package bookings.
- Managing All India domestic tour packages and worldwide holiday bookings.
- Coordinating global hotel and transfer bookings to ensure seamless travel experiences.
- Handling MICE operations, including corporate events, award functions, and party management.
- Managing B2B and B2C segments for events and destination wedding planning.
- Organizing and executing various yatra packages with complete end-to-end coordination.
Assistant Manager / Team Leader – Sales, Operations & B2B Head - Visawale.com - Connaught Place, New Delhi
(2022-10 - 2023-11)
- Led team operations, driving performance across sales, customer service, and backend processes.
- Managed All India domestic tour packages along with worldwide holiday package bookings.
- Handled MICE operations, including corporate events, award functions, and party planning.
- Managed B2B and B2C segments for events and destination wedding bookings.
- Organized and executed various yatra packages with end-to-end planning and coordination.
- Supervised B2B backend system operations, ensuring efficiency and accuracy in bookings.
- Handled all types of visa processing for international travel requirements.
Career Break / Agricultural Experience - Self-employed - Family Village
(2020-03 - 2022-07)
During the COVID-19 lockdown, returned to my family village and managed agricultural activities, gaining hands-on experience in crop cultivation, farm management, and local resource planning.
- Developed strong skills in time management, problem-solving, and self-discipline while overseeing day-to-day operations of the farm.
- Applied analytical thinking to optimize farming processes and improve productivity.
- Maintained a proactive mindset, preparing for a seamless return to the travel and events industry post-lockdown.
Tour Manager / Sales & MICE Operations - Cox & Kings - Gurugram, Haryana
(2017-04 - 2020-01)
- Specialized in operations and sales for Char Dham Yatra, Kailash Mansarovar Yatra, and Bhutan travel packages, managing travel across India.
- Handled pure B2B operations and sales, building and maintaining strong partner relationships.
- Managed MICE operations, including corporate travel and on-ground event coordination.
- Oversaw ground services such as transfers, hotel bookings, and sightseeing arrangements to ensure seamless travel experiences.
- Coordinated and managed destination weddings, ensuring end-to-end execution.
- Implemented marketing strategies that increased the customer base by 12%.
- Facilitated procurement of documents, clearances, certificates, and approvals from local, state, and central authorities.
Tour Manager - Adiona Tower - Gurugram, Haryana
(2016-03 - 2017-03)
- Managed end-to-end B2B operations and sales, developing and maintaining strong partner relationships.
- Oversaw MICE operations, including corporate travel planning and on-ground event coordination.
- Coordinated ground services such as transfers, hotel bookings, and sightseeing arrangements to ensure seamless travel experiences.
- Planned and executed destination weddings with comprehensive attention to detail.
- Implemented targeted marketing strategies, contributing to a 12% growth in customer base.
- Secured necessary documents, clearances, certificates, and approvals from local, state, and central authorities.
Tour Manager - Global International - South Delhi, Delhi
(2011-12 - 2016-12)
Started my career with GBI Global International, where I dedicated myself to learning and growing professionally.
- Handled railway and airline ticketing for student groups and corporate clients.
- Worked as a Tour Manager, ensuring smooth coordination and management of all tour activities.
- Managed sales of tour packages in both B2B and B2C segments.
- Coordinated and arranged transfer bookings for travelers.
- Researched and updated all necessary materials required for the company and its partners.
- Obtained documents, clearances, certificates, and approvals from local, state, and federal authorities.
- Reviewed and organized departmental documents for proper distribution and filing.
- Continuously researched and updated essential materials to support company operations and partnerships.
