Santosh Shelar

Experienced IT professional with 10+ years of expertise in application support, software development, and database administration. Proficient in managing complex retail and insurance domain systems with strong technical knowledge in SQL Server, ASP.NET, and Oracle. Proven ability to handle production support, resolve critical issues, and maintain comprehensive technical documentation.

Application Support L2 at Quess Corp Pvt Ltd (2024-01 – Present)

Supporting Reliance Retail Web Portal - a point-of-sale retail application across India managing sales, inventory management, and customer data.

• Managing ticketed query system and ensuring timely responses and resolutions
• Maintaining comprehensive database of queries and resolutions
• Maintaining and updating technical documents and procedures

Application Support Specialist at Exegesis Infotech Pvt Ltd (2021-08 – 2023-11)

Managed Avon and Prudent Plus Web Portal - an insurance domain system for employee insurance benefits including group medical, accident, and life insurance.

• Managing ticketed query system and ensuring comprehensive database of queries and resolutions
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Delivering regular and customized training to teams
• Preparing maintenance plans and upgrading schedules
• Developing reports for teams across the business

IT-Application Engineer at Dominion Diamond Corp (DDC) (2017-02 – 2020-03)

Provided software application support for DMTS (Diamond Material Tracking System) - a production server managing diamond material tracking for the diamond industry.

• Handling SQL, Oracle, Java, Unix, ASP.NET related application issues
• Using Service Now ticketing tools for issue management
• Investigating and deploying solutions to PreProd and Production servers
• Adding and updating user roles and master data
• Performing SQL DBA tasks including DML commands, stored procedures, triggers, views, backups, and job scheduling
• Managing high priority production tickets

IT-Executive (Software Application Development and User Support) at BMI Wholesale Trading Pvt Ltd (2012-12 – 2017-01)

Provided software application development and user support services

• Software application development
• User support and troubleshooting

Bachelor of Commerce in Commerce – Dnyanasadhana Collage of Art, Commerce, Science (2006-03)

Software Diploma in Software Development – NIIT Institute