Sapna Patil

Results-driven Operations Executive with experience in loan operations, customer servicing, NACH processing, and LMS/CRM management. Seeking to contribute my operational expertise, attention to detail, and problem-solving skills to support organizational growth and efficiency.

Operation Executive - Aadhar Housing Finance Ltd - Surat, Gujarat

(2025-07 - 2026-07)

• Managed end-to-end loan operations including documentation, disbursement support, servicing, and loan closure processes.
• Handled NACH registration, mandate validation, tracking, and maintenance for loan accounts.
• Managed PDC collection, verification, reconciliation, and record maintenance.
• Worked on LMS/CRM systems for customer servicing, transaction processing, account updates, and report generation.
• Processed loan closure, foreclosure, part-payment requests, and NOC issuance.
• Handled customer queries related to EMI changes, loan servicing, account maintenance, and repayment schedules.
• Maintained loan account records and ensured accurate data entry with adherence to TAT requirements.
• Prepared MIS reports and operational reports for branch performance monitoring.
• Performed cashiering activities, transaction handling, and daily cash reconciliation.
• Ensured compliance with company policies, regulatory guidelines, and operational procedures.
• Coordinated with internal departments for timely resolution of customer and operational requests.
• Demonstrated strong communication, multitasking, documentation, and problem-solving skills in a high-volume operations environment.

Master Of Commerce - Financial and Management Accounting - VNSGU (2021)

Bachelor Of Commerce - VNSGU (2019)

HSC - GSEB (2016)

SSC - GSEB (2014)