Operations Leader
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Seasoned Operations Professional || Ex Citigroup || Ex TCS || Ex Prime Focus || Ex Dun and Bradstreet
I have 17 years of work experience in Operations Management , Customer Services and Client facing roles. I have completed my Ex- MBA from Great Lakes Institute of Management.
Seasoned Operations Professional || Ex TCS || Ex Prime Focus || Ex Dun and Bradstreet
I have 17 years of work experience in Operations Management & Client facing roles & have completed my Ex- MBA from Great Lakes Institute of Management. I have also undergone PMP workshop ( 35 hours of mandatory training)
I am experienced at handling the entire Operations, HR &
• Admin departments. I have worked in the capacity of an Operations Manager, responsible for Inside Sales- Renewal &
• Retention Business , Customer Care &
• HR departments & have worked in different domains like BFSI, BPO, IT/ITES &
• Marketing Agencies. Experienced at Lead generation activities, Event Management, Servicing accounts, Escalation & grievance handling, Call Quality, Call Calibrations, Transitioning process from US, Knowledge transfer, Process Training, Recruitment , Inside Sales, Collection &
• Invoicing &
• Team Leading .
Executive - MBA , Great Lakes Institute of Management
