Saquib Ahmed

Dedicated and customer-focused individual with 2 years of experience in the BPO industry. Seeking a challenging position in a reputed organization where I can utilize my communication skills, problem-solving abilities, and commitment to deliver high-quality customer support and contribute to company success.

Customer Support Associate at Startek Company (2023-06 – Present)

EFL Process & PhonePe Process

• Handled customer queries via calls, emails, and chats with a high resolution rate.
• Maintained daily SLA targets and consistently improved customer satisfaction.
• Assisted in resolving product/service-related concerns with professionalism and efficiency.

Bachelor of Commerce in Computer Science – Mazharul Uloom College, Ambur (2023)