Shaik Afreen

Motivated and detail-oriented graduate seeking an entry-level position to apply my skills, learn new competencies, and contribute to company growth.

Customer Support Associate at Uber

Greenlight Expert – Uber | 6 Months

• Handled inbound and outbound calls to support drivers
• Resolved queries related to accounts, payments, and app usage
• Assisted with onboarding and document verification
• Provided support for trip and earnings-related issues
• Ensured clear and professional communication with users
• Maintained and updated support records in internal systems

B.Tech in Computer Science and Artificial Intelligence – Gates Institute of Technology (2021-01 – 2025-12)

Senior Secondary – IPE Board, Andhra Pradesh (2019-01 – 2021-12)

Secondary School – SSC Board, Andhra Pradesh (2018-01 – 2019-12)