Service Coordinator cum Administration at Konica Minolta Healthcare India Pvt Ltd (2024-03 – Present)
Coordinating service operations, inventory management, and administrative tasks for healthcare equipment services.
- Stock handling (Maintaining spare parts and demo machine)
- Outstanding, advance, Suspense Follow-ups with the Engineer
- Preparation of Quotations (Spare & AMC), Preparation of Proforma Invoice for Payment process
- Preparing SO in Tally
- Revenue follow-ups and document follow-ups with the Engineer
- Dealers' Claims cross-checking and Submission
- Office maintenance and Office Expenses Handling
- Office Asset maintenance
- Feedback calls from customers
- Service reports and Installation Report Handling
- Coordinating with Accounts team
Service Coordinator cum Front Office Executive at ACME Fitness Private Limited (2018-10 – 2023-11)
Managing service requests, customer coordination, quotation preparation, and financial follow-ups for fitness service operations.
- Responding to the customer without any unforeseen delay through calls and mail reply
- Registering service request and updating Service status in CRM (ERP Software)
- Assigning Engineers for AMC & PMS Alerts based on appointments
- Preparation of Quotations (Spare & AMC), Preparation of Proforma Invoice for Payment process
- Generating DC and Tax invoices for Spare dispatch
- Updating Spare availability Status to customers and concern Engineer
- Coordinating with Corporate and retail customers for any service-related enquiries & Updates
- Payment Submission, Payment Collection and Outstanding reports updates to accounts team
- Outstanding Follow-up with clients and engineers, Collection Ledger follow up
- AMC renewal Follow-up, and AMC Invoice Preparation against the Purchase Order
Service Coordinator cum Front Office Executive at Atko Scales Private Ltd (2017-11 – 2018-05)
Managing service requests, customer interactions, and administrative operations for scales equipment services.
- Registering Service request & updating service status in CRM
- Assigning Complaints to Engineers within the timeline and the Collection Executive as per the customer request
- Assessing the service needs of clients and linking them to the appropriate resources and providers
- AMC renewal follow-ups, Outstanding Follow-ups
- Reception activities Includes calls handling, Handling Visitors, and ledger Follow-ups
Centre administrator at Yakult Danone India Private Ltd (2017-02 – 2017-09)
Managing centre operations, stock control, billing, and customer interactions for dairy product distribution.
- Stock Control & Stock Updates
- Memo Tracking, Outstanding Follow-ups
- Bill Submission for payment process, Collection Update to the Head office
- Handling Incoming Calls, Handling Customers, coordinating with Sales executives, and following up on lectures
