Sarat Chandra
Office Assistant
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About
To be an Integral part of a Dynamic and result oriented organization.
Experience
Office Assistant - Excellent Industrial Products
(2003-02 - 2005-07)
Process - A company of industrial product supply.
- Collecting orders and modifying the items.
- Deliver the product to clients.
Supervisor - NCCB Pvt. Ltd.
(2005-08 - 2009-01)
Process – a verification agency of various banks.
- Dealing with customers regarding loan verification.
- Verify the profile & documents of customers.
- Maintain and send the all data of customers.
- Supervision of the whole team.
Customer Support Executive - Aegis BPO Ltd.
(2009-06 - 2010-08)
Process – voice based inbound customer care for Tata Indicom prepaid subscribers spread all over Odisha, Jh, Bihar & West Bengal circles.
- Resolve customer issues.
- Maintain KRA'S, like AHT, quality and C-Sat & Communication scores.
Senior Customer Support Executive - Tech Mahindra Ltd.
(2010-09 - 2014-11)
Process – voice based inbound customer care for Reliance prepaid subscribers spread all over Odisha, Jh, Bihar & West Bengal circles.
- Resolve customer issues.
- Checking wrong SR'S and given feedback to our members.
- Maintain KRA's, like AHT, quality and C-Sat & Communication scores.
- Mentor and train new agents to ensure achievements of their targets.
Executive- Sales (Modernization & New Sales) - Thyssenkrupp Elevator India Pvt. Ltd. (under Team Lease Services Limited)
(2015-03 - 2021-09)
Process – Manufacturing, trading and servicing of Elevator (Lift) & Escalator.
- Insisting to customers for Modernization of old lifts with explaining about Hazards of old lifts.
- Insisting to customers for buying our brand with explaining about the benefits of our lifts.
Education
Matriculation - Mahatma Gandhi High School, Ganjam, Odisha (2000)
Council Board Of Higher Secondary Education - Uday Pratap Science College, Ganjam, Odisha (2002)
B.A. - Pariyer University
