Sarfaraj Khan
SAP SD Order Management Specialist
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About
SAP SD Order Management Specialist with hands-on experience in sales order processing, billing, pricing, and inventory coordination within e-commerce operations. Strong background in SAP SD processes, quality analysis, and process improvement. Skilled in resolving order discrepancies, handling end-to-end order lifecycle, and collaborating with cross-functional teams to ensure seamless operations.
Experience
Senior Quality Analyst | SAP SD Order Management Specialist - The WoodenStreet Furniture Pvt. Ltd.
(2023-10 - 2026-04)
- Handle end-to-end SAP SD order management including order creation, validation, billing, and invoicing
- Perform detailed QC of sales orders (customer data, plant, material codes, pricing, discounts)
- Resolve order and inventory discrepancies by coordinating with warehouse and logistics teams
- Manage inventory assignment/unassignment and availability checks in SAP
- Generate invoices and IRN while ensuring compliance with billing processes
- Work on EDI processes for seamless order flow
- Identify process gaps and implement improvements to reduce order errors
Quality Analyst – Business Development - The WoodenStreet Furniture Pvt. Ltd.
(2021-09 - 2023-09)
- Monitored sales calls and chat interactions to ensure quality and compliance
- Analyzed order and lead data to improve conversion and accuracy
- Supported SAP-related order validation and error identification
- Conducted calibration sessions and coached teams on process improvements
- Created Excel dashboards for performance and quality tracking
Quality Analyst – IndiaMART Process - Vkalp Outsourcing Pvt. Ltd.
(2019-05 - 2021-09)
- Worked on lead management and client coordination processes
- Identified process gaps and contributed to SOP creation
- Handled escalations and improved service quality metrics
- Delivered training sessions for new hires on process and quality
Process Associate – IndiaMART Process - Vkalp Outsourcing Pvt. Ltd.
(2018-05 - 2019-04)
- Managed inbound/outbound operations for lead generation
- Handled non-voice (DNC) processes
Education
Bachelor of Computer Applications - BCA
Senior Secondary - RBSE
Secondary - RBSE
