Mohammad Azharuddin

To obtain a challenging position where I can utilize my managerial and interpersonal skills and strive to achieve overall growth for the organization and in the process learn from the experience gained. Mutually beneficial employment in a value-based organization involves high-level teamwork to address dynamic and challenging work environment and to use my skills for taking organization to new heights.

Order to Cash Operations Analyst - Accenture Solutions Pvt Ltd

(2025-05)

Billing Analyst – Transportation & Logistics Operations (US Market)

• Run automated billing cycles through Oracle auto-batch processes to generate accurate and timely invoices.
• Load and monitor invoices and credit memos from third-party systems into the Oracle.
• Compile, review, and audit Monthly Revenue and Profitability Reports for assigned US branches.
• Perform monthly revenue variance analysis for differences above USD 10K and provide explanations.
• Handle and resolve billing escalations from Sales and Collections team.
• Support branches by researching billing issues related to pricing, contracts, and transaction history.
• Manage disputes and queries from the RCS (Revenue & Customer Support) mailbox for CompuSafe and Recycler Services.
• Support audits such to identify and prevent revenue leakage.
• Perform quality checks in iTrack for billable and non-billable exceptions.
• Conduct quality checks on cash deposits and customer orders.
• Perform pre-scrub invoice audits before customer submission.
• Extract and analyze ServiceNow (SNOW) reports to identify out-of-scope billable work.
• Run month-end reports twice a month to support consolidation billing and close activities.
• Allocate daily billing tasks to the team and perform billing within SLA timelines.
• Process billing requests from the Finance Lead Box, coordinating with Operations for missing details.
• Review and audit manual workbooks from Operations for accuracy.
• Manage the complete BGS Billing process, from workbook collection to submitting totals to accounting.
• Create manual invoices in Oracle EBS through direct entry (no-upload).
• Create manual invoices using upload templates and validate data before posting.
• Manage month-end service contract billing to ensure correct revenue recognition.
• Perform manual billing for subcontractor services (US Cash & Capital).
• Handle all other manual billing tasks not covered by Lead Box, RCS, or Subcontractor processes.
• Prepare the monthly consolidated file for FLM (First Line Maintenance) Out-of-Scope services, identifying activities not covered under the customer's original contract and requiring separate billing.
• Validate and compile all Out-of-Scope billing data to ensure accuracy and completeness before submission.
• Submit the final consolidated report to the SSC (Shared Services Center), the central team responsible for financial processing and billing.

Cash Apps Analyst - Accenture Solutions Pvt Ltd

(2025-05 - 2025-11)

Cash Apps Analyst – Oil & Gas Operations (Canada Market)

• Accurately apply incoming payments (checks, ACH, wire transfers, credit cards) to customer accounts.
• Match remittance information to open invoices and resolve discrepancies.
• Process and post daily cash receipts in the accounting or ERP system.
• Reconcile customer accounts to ensure accurate balances.
• Investigate and resolve unapplied or misapplied payments.
• Monitor and clear suspense accounts regularly.
• Communicate with customers to obtain missing remittance details or resolve payment issues.
• Collaborate with collections, billing, and customer service teams to ensure smooth cash flow and account accuracy.
• Maintain accurate records of all cash application activities.
• Prepare daily, weekly, or monthly cash application reports as required.
• Assist with audits by providing necessary documentation and explanations.
• Identify and recommend process improvements to enhance efficiency and accuracy.
• Ensure compliance with internal controls, company policies, and accounting standards.

Technical Support Executive - Teleperformance

(2024-11 - 2025-04)

Technical Support Executive – Accounts & Finance Software Operations (US Market)

• Efficiently and kindly resolve customer queries related to software issues.
• Create and publish helpful content to enhance self-service resources.
• Accurately capture notes, document activities, and manage cases in a clear, actionable manner for teammates and customers.
• Stay up to date on product changes and quickly learn about new functionalities.
• Regularly follow up with customers on open incidents and promptly resolve reported issues within their expectations.
• Serve as the primary customer-facing contact for all service-related needs.
• Continuously expand knowledge and improve the ability to achieve First Call Resolution (FCR) for customer issues.
• Process cases efficiently to meet required Average Handle Time (AHT) and Turnaround Time (TAT).
• Consistently deliver productive work that earns Customer Satisfaction Score (CSAT).

Business Administrator - Hakkak Gems

(2020-07 - 2024-10)

Business Administrator – Gemstones & Silver Jewelry Operations (Online Market)

• Create and manage gemstone and silver jewelry listings on ecommerce platforms such as eBay and Etsy.
• Oversee the timely dispatch of online orders.
• Address international customer inquiries and concerns via calls and emails.
• Coordinate with the manufacturing team to ensure order items are produced to specifications.
• Manage gemstones manufacturing and silver jewelry work unit and staff.
• Resolve issues and concerns raised by online payment gateways like PayPal, Payoneer & Banks.
• Document export requirements and collaborate with Custom House Agents (CHA).
• Handle export and import queries raised by Custom House Agents.
• Maintain sales registers and provide essential information to the accounting team for timely GST returns.

Assistant Manager - Genpact India Pvt Ltd

(2018-10 - 2019-12)

US Healthcare Medical Data Management

• Manage a team of 25 people in US Healthcare data management process.
• Assist team members to resolve their queries and core job challenges.
• Make weekly and monthly dashboards for reporting purposes.
• Ensure team meets daily and monthly targets with full accuracy.
• Maintain 100% accuracy and ensure all requests are processed within required SLA/TAT.
• Manage customer queries & escalations and ensure to have a solid action plan to avoid issues in future.

Management Trainee - Genpact India Pvt Ltd

(2016-10 - 2018-09)

Account Receivables - Order to Cash

Process Developer - Genpact India Pvt Ltd

(2011-08 - 2016-09)

Account Receivables – Order to Cash; Billing & Adjustments Analyst – Media & Technology Operations (US Market)

• Strong domain knowledge - Order to Cash.
• Activities concerned with processing manual/automated billing adjustments in ERP- Oracle Financial Application (OFA).
• Performing month end billing activities.
• Resolving customer queries concerned with billing and adjustments brought by sales and collections team.
• Direct linkages with sales, collections and cash application team.
• Responsible for invoice corrections/revisions, billing reconciliation, credit & debit memo printing etc.
• Pro-active account research and correct account settings to avoid future billing issues.

Process Developer - Genpact India Pvt Ltd

(2011-08 - 2016-09)

Collections Analyst – Media & Technology Operations (US Market)

• Working on Aging Report (Past Due Invoices) by – sending Cordial Emails with invoice copies, making Collection Calls/Voicemails & sending Dunning Letters.
• Updating notes in ERP- Oracle about the actions taken on past due account invoices.
• Helping and support to resolve customer queries and concerns.
• Monitoring accounts to identify outstanding invoices and getting payment confirmation from customers.
• Investigating historical data for each account/customer to get their issues resolved pertaining to Billing, Account Address, PO Number, Payment Term etc.
• Making connections with customer's Accounts Payable team to get payments done on timely manner.
• Preparing Refund Packages and getting them processed by Billing Team.
• Instructing Cash Applications team to get the payment applied on correct invoices and assisting them in reconciling unapplied cash.
• Building constant communication with Sales team or Account Managers to get assistance in contacting customers and getting correct contact information.
• Meeting Service Deliveries & TAT on daily and monthly basis by achieving Collection Targets and keeping all SLA's green.
• Ensuring highest level of customer service by reporting on collections activity and accounts receivable status.
• Preparing Collections Forecast Report and comparing against the collections target.

Process Associate - Genpact India Pvt Ltd

(2010-03 - 2011-07)

Account Receivables – Order to Cash

MA - Master of Public Administration - University of Rajasthan (2012 - 2012)

BA - Bachelor of Arts - SS Jain Subodh PG College (2009 - 2009)

Higher Secondary Education - All Saint's Church Sr. Sec. School (2006 - 2006)

Secondary Education - Bright Future Sr. Sec. School (2004 - 2004)

Accounts & Finance Diploma - Accounts & Finance - Academy of Computer Accountant (ACA) (2009 - 2010)