Team Leader at Aye Finance Private Limited (2023-05 – Present)
- Manage, motivate and evaluate sales team members.
- Set weekly, monthly and quarterly sales goals.
- Ensure sales team members adhere to company policies, procedures and ethical standards.
- Develop and implement sales strategies to increase market share.
- Analyze sales data to identify trends and develop plans to address any issues.
- Ensure all sales team members are adequately trained and coached.
- Provide regular feedback to sales team members on their performance.
- Build and maintain customer relationships.
- Generate reports on sales performance and pipeline activity.
Senior Officer at Aye Finance Private Limited (2020-04 – 2023-05)
- Performed high volume, time sensitive tasks related to the loan documentation process which includes researching, and problem solving to ensure compliance with customer loyalty, quality, and timeliness standards.
- Analyze applicant's financial status, credit, and property evaluation to determine loan feasibility;
- Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
Service Quality Officer at Aye Finance Private Limited (2018-06 – 2020-04)
- Attracts potential as well as existing customers by answering product and service questions; suggesting information about other products and services.
- Lead planning, strategy, proposal process, bid preparation and provides back up to Branch Operations manager
- Maintains customer records by updating account information and providing quality of experience that will ensure retention and positive word-of-mouth
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage relationships with various businesses to reach base business sales growth goals and maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Senior Sales Associate at Ayuni Direct Realsteate India Private Limited (2017-02 – 2018-06)
- Provided guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms; determined clients' needs and financial abilities to propose solutions that suit them.
- Performed comparative market analysis to estimate properties' value Intermediated negotiation processes, and consult clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing
- Displayed and marketed the real property to possible buyers Prepared necessary paperwork (contracts, leases, deeds, closing statements, etc.)
- Managed property auctions or exchanges; maintained and updated listings of available properties Developed networks and cooperate with attorneys, mortgage lenders, and contractors
- Promoted sales through advertisements, open houses, and listing services Remained knowledgeable about real estate markets and best practices
Direct Sales Specialist at Axis Bank (2016-05 – 2017-02)
- Provided tailored banking solutions to meet the needs of enterprise and general business accounts in the market.
- Strategically identified, prospected, and expanded small to mid-market business accounts, as well as state and local public sector accounts.
- Conducted calls on potential customers to uncover new business opportunities.
- Held responsibility for a substantial volume of cold calls, appointment setting, and the closure of business accounts to meet all sales quota metrics.
