Saru Rwt

Experienced Customer Support Specialist with strong experience in handling customer queries related to services, insurance policies, and claims. Skilled in resolving issues efficiently, providing accurate information, and ensuring high customer satisfaction. Strong communication and problem-solving ability with experience working in fast-paced environments. Dedicated professional focused on delivering quality service and continuous improvement.

Customer Support Specialist - TTEC - Mohali

(2025-07)

UHC – Insurance Process

• Support customers with insurance policy details, claims status, and coverage information
• Help customers understand benefits, eligibility, and claim-related queries
• Provide accurate solutions with professional communication
• Maintain high customer satisfaction

Customer Support Specialist - Amazon - Panchkula IT Park

(2025-01 - 2025-05)

• Handled customer queries and provided timely resolution
• Maintained service quality and positive customer experience

Customer Support Specialist - Frontizo - Panchkula IT Park

(2024-03 - 2024-12)

• Managed customer requests and resolved issues effectively
• Followed company guidelines to maintain service quality

Customer Support Specialist - Eclerx - Chandigarh IT Park

(2022-11 - 2024-01)

• Assisted customers with queries and provided accurate solutions
• Maintained professionalism and attention to detail

Senior Secondary - GMSSS (2022)

Secondary - GMSSS (2020)