Sarv

Accomplished Executive Assistant with 10 years of experience pivoting to Chief of Staff. Proven expertise in project management, operations efficiency and leading team collaboration and managing sensitive stakeholder relationships. Combines strong emotional intelligence with a proactive, solution-oriented mindset to streamline operations and empower executive decision-making.

Executive Assistant to Managing Director at Royal Green Realty (2024-01 – Present)

• Optimized Managing Director's schedule by implementing a strategic calendar management framework in Google Calendar, establishing clear meeting cadences, buffer times, and prioritized focus blocks.
• Streamlined internal/external communication execution by migrating the leadership team to Zoom/Google Meet for improving stakeholder engagement.
• Standardized operational workflows by migrating team communications from verbal/WhatsApp to structured email protocols, reducing response delays, operational bottlenecks and ensuring 100% record-keeping.
• Acted as the MD's proxy and key stakeholder liaison, streamlining executive operations and reducing meeting overflow through proactive agenda management and strategic briefing.
• Drafted and distributed timely Minutes of Meeting (MoM) to establish accountability and accelerate the execution of critical action items.
• Monitored and reported on project health by analyzing Project MIS (completed vs. pending milestones, effectively isolating cost overruns and project delays).
• Evaluated sales performance by comparing target vs. achieved metrics across revenue and conversion rates.
• Overhauled the CRM/MIS payment recovery tracking process by identifying systemic pendencies in client payments.
• Directed marketing ROI analysis by correlating campaign expenditures with lead generation.
• Monitored landscape progression and green infrastructure expansion by tracking developmental milestones.
• Streamlined facility management operations and inventory tracking through automated MIS updates.
• Managed cross-functional financial reporting between the MD and Finance teams, providing monthly variance analysis.
• Administered sensitive legal and commercial documents, enforcing strict internal controls and ensuring 100% compliance with data privacy regulations.
• Directed comprehensive daily administrative operations for the Managing Director, ensuring seamless executive workflow.

EA to Director & Operations Coordinator at Comcon Software Solution / Samvad Tech (2023-01 – 2024-12)

• Managed Director meetings, schedules, diary management and handled phone calls.
• Supported Director in site visits by preparing briefing materials, managing follow-up communications.
• Streamlined end-to-end operations across two distinct business units, ensuring seamless integration of workflows.
• Utilized Slack for real-time MIS reporting and team communication.
• Managed operational cash flow, including the oversight of imprest petty cash.
• Aligned allocated resources with periodic goals in Asana & Jira.
• Overhauled inventory management system which reduced holding costs and eliminated stock outs.
• Monitored production cycles to prevent manufacturing errors and conducted inspection of components to ensure product quality.
• Migrated manually, physical tracking processes into Jira, improving product visibility and reducing tasks.
• Maintained a comprehensive Jira-based inventory system, cataloging components with image documentation to enhance inventory accuracy and traceability.

Lead Covid Relief Project at Hero Moto Corp and NGO-AYS (2020-01 – 2022-12)

Business Development Manager & EA to Director at Shashi Dhawal Pvt. Ltd. (2012-01 – 2016-12)

• Prospect and lead generation (North India)-scheduled Client & Sales team meeting.
• Designed comprehensive Sales MIS reports to provide leadership weekly insights on revenue, lead conversion, and regional sales performance.
• Analyzed sales volume and demand forecasting to evaluate team performance against targets to optimize sales operations.
• Resolved complex client inquiries through effective problem-solving and communication, reduced team grievances by implementing early intervention and conflict-resolution protocols.
• Facilitated meetings between staff and Head Office to align operational goals.
• Directed the entire procure-to-pay cycle, purchase order (PO) execution and invoice reconciliation to reduce procurement processing time.
• Monitored/analyzed stock levels using [ERP Software] to align purchasing with demand, successfully maintained optimal inventory and reduced carrying costs.

Executive Assistant to Directors at Aok-Inhouse BPO Services P. Ltd. (2007-01 – 2011-12)

• Scheduled Directors meetings, appointments and organized conference calls.
• Screened/responded emails, directed calls/visitors, follow-ups.
• Acted as the point of contact among executives, employees and clients.
• Developed a DCR system to measure collection team productivity.
• Handled credit and collections (including bad debt recovery & 'C' forms).
• Managed travel arrangements, directed event execution and delivered end-to-end executive support for the Directors.
• Supervised back-office operations to streamline operational workflows & monitored daily team performance.
• Coordinated with HR in exit interviews by taking part to reduce attrition rate.
• Supported Counseling sessions to increase employee productivity/performance.
• Lead Corporate Wellness Program.

Teacher and Coordinator - Computer, English, Math (1996-01 – 2006-12)

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