Executive Assistant to Managing Director at Royal Green Realty (2024-01 – Present)
- Optimized Managing Director's schedule by implementing a strategic calendar management framework in Google Calendar, establishing clear meeting cadences, buffer times, and prioritized focus blocks.
- Streamlined internal/external communication execution by migrating the leadership team to Zoom/Google Meet for improving stakeholder engagement.
- Standardized operational workflows by migrating team communications from verbal/WhatsApp to structured email protocols, reducing response delays, operational bottlenecks and ensuring 100% record-keeping.
- Acted as the MD's proxy and key stakeholder liaison, streamlining executive operations and reducing meeting overflow through proactive agenda management and strategic briefing.
- Drafted and distributed timely Minutes of Meeting (MoM) to establish accountability and accelerate the execution of critical action items.
- Monitored and reported on project health by analyzing Project MIS (completed vs. pending milestones, effectively isolating cost overruns and project delays).
- Evaluated sales performance by comparing target vs. achieved metrics across revenue and conversion rates.
- Overhauled the CRM/MIS payment recovery tracking process by identifying systemic pendencies in client payments.
- Directed marketing ROI analysis by correlating campaign expenditures with lead generation.
- Monitored landscape progression and green infrastructure expansion by tracking developmental milestones.
- Streamlined facility management operations and inventory tracking through automated MIS updates.
- Managed cross-functional financial reporting between the MD and Finance teams, providing monthly variance analysis.
- Administered sensitive legal and commercial documents, enforcing strict internal controls and ensuring 100% compliance with data privacy regulations.
- Directed comprehensive daily administrative operations for the Managing Director, ensuring seamless executive workflow.
EA to Director & Operations Coordinator at Comcon Software Solution / Samvad Tech (2023-01 – 2024-12)
- Managed Director meetings, schedules, diary management and handled phone calls.
- Supported Director in site visits by preparing briefing materials, managing follow-up communications.
- Streamlined end-to-end operations across two distinct business units, ensuring seamless integration of workflows.
- Utilized Slack for real-time MIS reporting and team communication.
- Managed operational cash flow, including the oversight of imprest petty cash.
- Aligned allocated resources with periodic goals in Asana & Jira.
- Overhauled inventory management system which reduced holding costs and eliminated stock outs.
- Monitored production cycles to prevent manufacturing errors and conducted inspection of components to ensure product quality.
- Migrated manually, physical tracking processes into Jira, improving product visibility and reducing tasks.
- Maintained a comprehensive Jira-based inventory system, cataloging components with image documentation to enhance inventory accuracy and traceability.
Lead Covid Relief Project at Hero Moto Corp and NGO-AYS (2020-01 – 2022-12)
Business Development Manager & EA to Director at Shashi Dhawal Pvt. Ltd. (2012-01 – 2016-12)
- Prospect and lead generation (North India)-scheduled Client & Sales team meeting.
- Designed comprehensive Sales MIS reports to provide leadership weekly insights on revenue, lead conversion, and regional sales performance.
- Analyzed sales volume and demand forecasting to evaluate team performance against targets to optimize sales operations.
- Resolved complex client inquiries through effective problem-solving and communication, reduced team grievances by implementing early intervention and conflict-resolution protocols.
- Facilitated meetings between staff and Head Office to align operational goals.
- Directed the entire procure-to-pay cycle, purchase order (PO) execution and invoice reconciliation to reduce procurement processing time.
- Monitored/analyzed stock levels using [ERP Software] to align purchasing with demand, successfully maintained optimal inventory and reduced carrying costs.
Executive Assistant to Directors at Aok-Inhouse BPO Services P. Ltd. (2007-01 – 2011-12)
- Scheduled Directors meetings, appointments and organized conference calls.
- Screened/responded emails, directed calls/visitors, follow-ups.
- Acted as the point of contact among executives, employees and clients.
- Developed a DCR system to measure collection team productivity.
- Handled credit and collections (including bad debt recovery & 'C' forms).
- Managed travel arrangements, directed event execution and delivered end-to-end executive support for the Directors.
- Supervised back-office operations to streamline operational workflows & monitored daily team performance.
- Coordinated with HR in exit interviews by taking part to reduce attrition rate.
- Supported Counseling sessions to increase employee productivity/performance.
- Lead Corporate Wellness Program.
Teacher and Coordinator - Computer, English, Math (1996-01 – 2006-12)
